Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a new computer and in reinstalling Photoshop I am…

Customer Question
I have a new...

I have a new computer and in reinstalling Photoshop I am being asked to register the product. Please walk me through that process.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

MS 10

Technician's Assistant: When did you last update your Photoshop?

Several years at least.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I still have original box and serial number

Submitted: 2 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 4 minutes by:
5/26/2018
Software technician: Satchi, Computer Software Engineer replied 2 months ago
Satchi
Satchi, Computer Software Engineer
Category: Software
Satisfied Customers: 2,682
Experience: 4+ yrs of Hardware & Software Troubleshoot exp
Verified

Hello,

My name is Satchi.
Welcome to Justanswer.com

I will be helping you on resolving the issue you are facing.

To help you more efficiently please click the below link and click Agree button then download/run the tool ,so that I can fix the issue remotely.

URL :- http://www.justanswer.com/remotedesktop/join.aspx?Session=8aee431e-f538-4362-9d21-2906c80b2ae4

Ask Your Own Software Question
Customer reply replied 2 months ago
All I need to do is key in the serial number. I don't want to be charged an extra $39
Customer reply replied 2 months ago
Satchi, I am NOT agreeing to pay an additional $39. Nothing is broken, the program works very well. I just want to reregister the product linked to the new PC.
Software technician: Ebram Kerolos,
 replied 2 months ago
Ebram Kerolos
Category: Software
Satisfied Customers: 50
Experience: Systems Analyst at NJ Transit
Verified

Hello, my name is ***** ***** I'm happy to assist today.

Ask Your Own Software Question
Customer reply replied 2 months ago
Ebram, I don't need a software engineer. All I want to do is register my product.
Software technician: Ebram Kerolos,
 replied 2 months ago

You can install your product on up to two computers. If you want to move your product to a new computer, simply select Help > Sign Out in the product from one of the computers that has an active license. You can then install the product on your new computer.

Ask Your Own Software Question
Customer reply replied 2 months ago
Please do not offer "Secure Remote Assistance" again.
Software technician: Ebram Kerolos,
 replied 2 months ago

Once you are able to deactivate the old one, then you could simply follow the steps below:

To activate your software manually:

  • Make sure your computer is connected to the Internet.

  • Launch the application.

  • Choose Help > Activate. (If this option is dimmed, you have already activated your software.)

  • Sign in with your Adobe ID and password ***** activate your software.

    If you don’t have an Adobe ID, you see an option to create one. Follow the onscreen instructions.

    Ask Your Own Software Question
    Customer reply replied 2 months ago
    I'll try that. Thanks.
    Was this answer helpful?

    How JustAnswer works

    step-image
    Describe your issueThe assistant will guide you
    step-image
    Chat 1:1 with a software technicianLicensed Experts are available 24/7
    step-image
    100% satisfaction guaranteeGet all the answers you need
    Ask Ebram Kerolos Your Own Question
    Ebram Kerolos
    Ebram Kerolos
    Ebram Kerolos
    Category: Software
    Satisfied Customers: 50
    50 Satisfied Customers
    Experience: Systems Analyst at NJ Transit

    Ebram Kerolos is online now

    A new question is answered every 9 seconds

    How JustAnswer works:

    • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
    • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
    • 100% Satisfaction GuaranteeRate the answer you receive.

    JustAnswer in the News:

    Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
    JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
    Web sites like justanswer.com/legal
    ...leave nothing to chance.
    Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
    Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
    I will tell you that...the things you have to go through to be an Expert are quite rigorous.

    What Customers are Saying:

    My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

    One Happy CustomerNew York

    Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

    Mary C.Freshfield, Liverpool, UK

    This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

    AlexLos Angeles, CA

    Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

    GPHesperia, CA

    I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

    JustinKernersville, NC

    Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

    EstherWoodstock, NY

    Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

    RobinElkton, Maryland

    < Previous | Next >

    Meet the Experts:

    Jess M.

    Jess M.

    Computer Support Specialist

    802 satisfied customers

    Computer Software Support specialist for more that 10 years

    Kamil Anwar

    Kamil Anwar

    Software Specialist

    543 satisfied customers

    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

    Chris L.

    Chris L.

    Support Specialist

    526 satisfied customers

    Certified Software expert with over 10 years experience.

    Jins M. N.

    Jins M. N.

    Computer Hardware Engineer

    523 satisfied customers

    12+ years experience. Expert in installing and problem fixing of softwares.

    IT Miro

    IT Miro

    Computer Scientist

    513 satisfied customers

    Bachelor's Degree in Information Technology, Microsoft Certified Professional

    Steve Herrod

    Steve Herrod

    Computer Support Specialist

    220 satisfied customers

    Familiar with a wide variety of software and experienced in user training/support

    Byron

    Byron

    Computer Support Specialist

    205 satisfied customers

    12 years in operations at a large law firm supporting both retail and specialty applications.

    < Previous | Next >

    Related Software Questions
    A December 2017 trip to Office Max Tech Support resulted in
    My name is***** A December 2017 trip to Office Max Tech Support resulted in the loss of two Adobe photo editing programs that I had installed on my Dell Inspiron computer. I took the machine to Office… read more
    Jins M. N.
    Jins M. N.
    Computer Hardware Engineer
    Diplom
    523 satisfied customers
    I've bought and installed Photoshop Elements 2018 and
    I've bought and installed Photoshop Elements 2018 and installed in my iMac (I can supply serial number) I also want to instal on my Macbook. Can you tell me how to do this using the same serial number… read more
    David L.
    David L.
    Bachelor\u0027s Degree
    6 satisfied customers
    Have Photoshop CS4. I know its old, but it has worked well
    Have Photoshop CS4. I know its old, but it has worked well until about six months ago. Not it will not load up. Says reboot computer and try again. No help. Gives me error code 148.3. I am trying to l… read more
    John Lohr
    John Lohr
    Owner / Technology Specialist
    Teaching Certification
    778 satisfied customers
    I've recently had a system crash and the Geek Squad
    I've recently had a system crash and the Geek Squad reinstalled my Windows 7 OS where I had Photoshop CS5 installed. They reinstalled CS5 for me at the store from a download at Adobe after I had insta… read more
    Isaac Franklin
    Isaac Franklin
    Associate of Science in Social Sciences
    1,388 satisfied customers
    I keep getting a message that I have never seen in the past
    I keep getting a message that I have never seen in the past that states" Photoshop Extended Trial expires in 28 days". Why am I getting this message. I have owned my own copy of Photoshop 6 for years … read more
    D.Sandlin
    D.Sandlin
    Support Technician
    6,708 satisfied customers
    My serial number "became" no longer valid. I can uninstall
    My serial number "became" no longer valid. I can uninstall programs, reinstall, enter serial number (shows as valid), open Photoshop, use it once, close it, reopen it, and then I get the same message:… read more
    Kris R
    Kris R
    IT Manager
    Computing
    3,312 satisfied customers
    Some years ago, I purchased Photoshop CS2, and it was
    Hi some years ago , I purchased Photoshop CS2, and it was wonderful a while.. Now the system keeps asking me to register the product, which I remember having done at the time of purchase... Now, when … read more
    Viet -MS Office Tech
    Viet -MS Office Tech
    Computer Technican
    Bachelor\u0027s Degree
    991 satisfied customers
    I have a desktop machine that is being retired to become simply
    I have a desktop machine that is being retired to become simply a backup machine. I have Adobe CS5 on that machine and I would like to transfer it over to my new working laptop machine. I started with… read more
    D.Sandlin
    D.Sandlin
    Support Technician
    6,708 satisfied customers
    Ever since I downloaded El Capitaine my Adobe Digital
    Ever since I downloaded El Capitaine my Adobe Digital Editions won't work. Do you have an upgrade that I can download. I think the error code is 6… read more
    John T. F.
    John T. F.
    Self-employed Business Owner
    Two Decades Field Experience
    1,041 satisfied customers
    Several years I bought Photoshop 5.5. I need to reinstall
    Several years I bought Photoshop 5.5. I need to reinstall the software, but it's asking for the serial number. I have no idea where the original box is. What can I do to get the software reinstalled?… read more
    Josh
    Josh
    It Support Specialist
    Associate Degree
    5,158 satisfied customers
    I bought photoshop several years ago and I have lost my serial
    I bought photoshop several years ago and I have lost my serial number -my name is ***** ***** phone ********** and my e-mail is *****@******.***-my e-mail may have been earthlink back then rather than… read more
    Mr.Med
    Mr.Med
    1,223 satisfied customers
    My name is***** and through the past 10 or so years I
    My name is***** and through the past 10 or so years I have purchased evry iteration of PHOTOSHOP starting with ver.5 and its upgrade 5.5, versions 6,7,CS2 and CS5plus ILLUSTRATOR versions 9,10, and CS… read more
    Richard
    Richard
    IT Manager
    IT Manager, Consultant
    3,474 satisfied customers
    I purchased Adobe Photoshop Elements 11 a couple of weeks ago,
    I purchased Adobe Photoshop Elements 11 a couple of weeks ago, and am just now trying to load the softward. I am stuck on the Serial number retrieval step. I tried to go to www.adobe.com/go/getstarted… read more
    IT Miro
    IT Miro
    Computer Scientist
    Bachelor's Degree
    513 satisfied customers
    I purchased a copy of Adobe PhotoshopLightroom 4 earlier this
    I purchased a copy of Adobe PhotoshopLightroom 4 earlier this year for $149.99 at Best Buy. I installed it on my computer, then bought a new computer. I went to install it on the new computer and have… read more
    Jins M. N.
    Jins M. N.
    Computer Hardware Engineer
    Diplom
    523 satisfied customers
    I am in the process of reinstalling the software on a pc. This
    I am in the process of reinstalling the software on a pc. This machine had Photoshop cs3 and Illustrator cs4 insalled for years. Have now changed to 64 bit Windows 7 Premium. When I tried to reinstall… read more
    Thomas
    Thomas
    IT Specialist
    Vocational, Technical or Trade Scho
    523 satisfied customers
    Im reinstalling CS4 on my new computer. I have the serial
    I'm reinstalling CS4 on my new computer. I have the serial number for CS4 (upgrade from photoshop 6.0). I have photoshop 6.0 software but have misplaced the serial number. I registered with Adobe and … read more
    Thomas
    Thomas
    IT Specialist
    Vocational, Technical or Trade Scho
    523 satisfied customers
    I bought 2010 LT a couple years ago but didnt activate it
    I bought 2010 LT a couple years ago but didn't activate it because I kept using 2006. Now I want to use it but the activation process tells me that the serial number on the box is not valid. How can t… read more
    virtuman
    virtuman
    26 satisfied customers
    i am trying to upgrade my adobe photo shop but its asking me
    i am trying to upgrade my adobe photo shop but its asking me for a serial for the old and the new, it does not say where to find the serial # XXXXX you able to help me?… read more
    DrKlahn
    DrKlahn
    Principal Systems Engineer
    Bachelor's Degree
    615 satisfied customers
    Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

    Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

    Show MoreShow Less

    Ask Your Question

    x