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My husband is locked out of his computer. It's asking for a…

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Hi! My husband is...

Hi! My husband is locked out of his computer. It's asking for a Microsoft password ***** pin and he doesn't remember either. I had an AOL tech support person try to help me unlock it by requesting that a code be sent to his email. I logged on to his account on MY OWN computer to check his email, but his email it was not received on his email. So it was sent to my email. I received it but it didn't work. Is there any way you can help to find his email and Pin. Thank you.

Technician's Assistant: Are you logged into your AOL account on any other devices?

Yes I am on my own computer.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

You mean my husband's password ***** pin right?

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

Yes, that my husband is not very knowledgeable about computer language and never remember's anything, so I'm working kind of blindly. But I am willing to try.

Submitted: 2 months ago.Category: Software
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Answered in 12 hours by:
5/26/2018
Software technician: Viet - Computer Tech, Computer Support Specialist replied 2 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 41,240
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What's the model of the problematic computer? Does it have Windows 8 or 10, etc.? Is it a new computer?
Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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