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I ran Malwarebytes last evening. It took over 21 minutes.

Customer Question
I ran Malwarebytes last...

I ran Malwarebytes last evening. It took over 21 minutes. Today I ran it again and it only took 3 minutes and 39 seconds.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 7

Technician's Assistant: When did you last update your Malwarebytes software?

I received an e-mail last night something to do about security. I have the e-mail on my computer sent by Malwarebytes

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I just want him to check my Malwarebytes to see if it is ok. I have been with Malwarebytes for many years. Thanks Peter

Submitted: 2 months ago.Category: Software
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Answered in 3 minutes by:
5/25/2018
Software technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Software
Satisfied Customers: 1,326
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Software technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Sometimes this happens, depending on temporary files or number of infected files. But I can go ahead and check your malwarebytes to see if it is running properly. Are you at the computer now?

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Customer reply replied 2 months ago
I apologise. I am 81 years old and was supposed to call Malwarebytes.com and not Malwarebytes.ca . I do apologise and ask you to please assist me and cancel whatever I did. Please let me know and I am thankful.
Software technician: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Okay, no problem. Would you still like me to help you out with Malwarebytes?

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