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I lost my aol gold would not start. I tried to down load a…

Customer Question
I lost my aol...

I lost my aol gold would not start. I tried to down load a new one but it won't load

Technician's Assistant: What device or product does this involve?

A dell computer with windows 10

Technician's Assistant: What Dell model do you have?

I am sorry it is a hp pavilion

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

No

Submitted: 4 months ago.Category: Software
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Answered in 14 minutes by:
4/4/2018
Software technician: Pete, Computer Expert replied 4 months ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,650
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Software technician: Pete, Computer Expert replied 4 months ago

Did you uninstall the old AOL Gold program before installing the new one?

Would you like remote assistance to troubleshoot this problem?

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Customer reply replied 4 months ago
no
Software technician: Pete, Computer Expert replied 4 months ago

No to which question?

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