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My Surface is locked up. The repair peol. My Surface is

Customer Question
My Surface is locked...

My Surface is locked up. The repair peol

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

My Surface is locked up. The repair guy says he need a key to un,lock the computer. What do you suggest?

Technician's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?

Since 3 weeks ago. I was out of the country, and took it to the geek squad where I bought the computer. They say they need some "key" to unlock it.

Submitted: 2 months ago.Category: Software
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Answered in 11 hours by:
4/3/2018
Software technician: Richard, Software Specialist replied 2 months ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 46,460
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the exact message you have on the screen of the surface?

Please let me know

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