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I cannot enter password do not know if I ever; had one or…

Customer Question
I cannot enter...

I cannot enter password do not know if I ever; had one or forgot
joe

Technician's Assistant: What device or product does this involve?

Computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell windows 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Do not know maybe first time i tried

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I tried to set or reset password I get to the point where you send me a code number-- to my computer I exit go to email to retrive then back to ms does not work am frustrated can you send to cell phone (###) ###-####

Submitted: 3 months ago.Category: Software
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Answered in 1 day by:
4/4/2018
Software technician: Rachel-Mod, Moderator replied 3 months ago
Rachel-Mod
Rachel-Mod, Moderator
Category: Software
Satisfied Customers: 6
Experience: Moderator
Verified
Hello,
Welcome to JustAnswer. My name is ***** ***** I am the category moderator.
I notice that your question has been sitting for a while without a response.
Are you still needing help with this matter?
Rachel-Moderator
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Software technician: Rachel-Mod, Moderator replied 3 months ago
Thank you for getting back to me. I will most certainly open this up to our experts to assist you as quickly as possible. Thank you for your patience.
Rachel-Moderator
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Software technician: Chris L., Support Specialist replied 3 months ago
Chris L.
Chris L., Support Specialist
Category: Software
Satisfied Customers: 5,765
Experience: Certified Software expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Sorry for the delay in response. What password ***** you having an issue with exactly? Is this your email account for something else?

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Customer reply replied 3 months ago
this is my email id
***@******.***
Software technician: Chris L., Support Specialist replied 3 months ago

What happens when you try and reset your password?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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