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I have locked myself out of my Lenovo MIIX 320-10lCR. I’m…

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Hi I have locked myself out...
Hi
I have locked myself out of my Lenovo MIIX 320-10lCR . I’m not sure what I did but it now wants a bitlocker recovery key,which I don’t have
Submitted: 3 months ago.Category: Software
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Answered in 14 hours by:
4/3/2018
Software technician: Richard, Software Specialist replied 3 months ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,063
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the version of windows you are using please?

Thank you

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Customer reply replied 3 months ago
Windows 10
Software technician: Richard, Software Specialist replied 3 months ago

ok, without the key In this situation you have to reinstall windows, there is no way to get around this. It will remove all your data and return the computer to new, but you cannot avoid this, it is the whole point of the security.

To do this, on the password ***** hold the SHIFT key on the keyboard and with it held down, click on the power icon on the screen then restart.

Keep shift held down until it has restarted and your at a menu.

Choose from this menu, Troubleshoot, then Reset My PC.

You will have to choose to remove all your files for this to work.

Let this complete and once it has, you will need to setup your computer again just like when you first received it.

Let me know please how you go.

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Software technician: Richard, Software Specialist replied 3 months ago

Thank you

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Software technician: Richard, Software Specialist replied 3 months ago

Thanks

Go to

https://account.microsoft.com/devices/recoverykey

And follow the steps to get your key

Let me know how you go please

Thank you

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Customer reply replied 3 months ago
Hi,my Microsoft account is locked for a month,sorry thought I had given that information
Software technician: Richard, Software Specialist replied 3 months ago

You mean you cannot sign into your account? What is the exact message it gives?

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Software technician: Richard, Software Specialist replied 3 months ago

On that page, type at the top

www.outlook.com

You can then access your emails

Let mem know how you go please

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