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I cannot sign on my tablet. I forgot the drawing to sign on…

Customer Question
I cannot sign on...

I cannot sign on my tablet . I forgot the drawing to sign on I need to reset the signon

Technician's Assistant: When did you last change the password ***** passcode to your device?

Couple of months ago I think

Technician's Assistant: Is there a Gmail address linked to your device?

Acouny Actin Required

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I have four tablets on my account

Submitted: 3 months ago.Category: Software
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Answered in 35 minutes by:
4/2/2018
Software technician: Michael Rademacher, Network Administrator replied 3 months ago
Michael Rademacher
Michael Rademacher, Network Administrator
Category: Software
Satisfied Customers: 48
Experience: 20 yrs. Experience in Corporate Environment
Verified

Hi,

Please let me know if this is an option.

Assuming it is a Galaxy Tab please try this:

  1. On the unlock screen, enter your unlock pattern.
  2. After five attempts you'll be asked to wait for 30 seconds. ...
  3. If your phone display goes off, tap the power button and unlock your screen.
  4. Tap Forgot pattern? ...
  5. Enter the username and password ***** your Google account, tap Sign in.

Thank You

Michael

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Customer reply replied 3 months ago
it did not work because it was a drawing for the password ***** my galaxy tablet. it is up to 4 minutes before I can try again.
Customer reply replied 3 months ago
ok but you charged my card 5, 43, & 39 and I still do have resolutions.
Customer reply replied 3 months ago
I do not remember the pattern to draw to sign on.
Customer reply replied 3 months ago
please have someone call me
Software technician: Michael Rademacher, Network Administrator replied 3 months ago

Hi,

I am not sure what a remote connection would accomplish here?

I cannot physically use your tablet?

Please let me know what step does not work for you.

Thank You

Michael

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