Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I buy the program that sister install shockwave to learn how…

Customer Question
Hello, I buy the...

Hello, I buy the program that sister install shockwave to learn how to get the material at the end of the program. I have been trying to install shockwave for the last couple hours. I have been unable to.

Technician's Assistant: Which software or app can I help with?

I am using Windows 7/64-bit with Google and I have gone through the YouTube's and I cannot install shockwave. Can you help me?

Technician's Assistant: What have you tried so far with your software?

2 hours of checking in the YouTube's and trying different programs and running up different alleys. I'm really frustrated at this point and I just want to install shockwave. I think you can understand where I'm coming from.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

So far I've wasted 2 hours and I really don't want to waste much more time.

Submitted: 3 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 3 minutes by:
4/2/2018
Software technician: Bryan, Computer Support Specialist replied 3 months ago
Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Software Question
Software technician: Bryan, Computer Support Specialist replied 3 months ago

Just to clarify, which program did you purchase?

Ask Your Own Software Question
Customer reply replied 3 months ago
I am here Brian go ahead.
I would prefer that you tell me what to do and allow me to do it.
Software technician: Bryan, Computer Support Specialist replied 3 months ago

Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up.

Ask Your Own Software Question
Customer reply replied 3 months ago
Hello Brian – I'm trying to communicate with you
I would like to have you communicate with me on this computer and tell me how to install shockwave. I would like you to go through it with me. Apparently this is costing me $5 is that correct?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I did not order Youtube Red or Google music, however I was
I did not order Youtube Red or Google music, however I was charged them. Now I'm trying to unscripted from them the app is neither on my phone or laptop. What do I do now … read more
Chris Baxter
Chris Baxter
CEO
Bachelor\u0027s Degree
76 satisfied customers
I am unable to get onto my new Kinnser program i need for
I am unable to get onto my new Kinnser program i need for work. i have gone thru the passwords, username and google apps for a couple hours now. please help. … read more
Moses C
Moses C
Bsc
767 satisfied customers
Photoshop CC problem: Can no longer erase background and
Photoshop CC problem: Can no longer erase background and leave erased area white. Photoshop has been working fine but now leaves a checkered background which is no background color. Please help, as I … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
An I purchased an hp desk top at best buy this past
An I purchased an hp desk top at best buy this past adecember. I have the webroot installed good up till 6/20/17. I keep having pop up that they are seeing red flags and want me to purchase thru them.… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I am having trouble getting adobe to download for ie11 and
Hi, I am having trouble getting adobe to download for ie11 and also google chrome. I have had to move onto opera and now it will not allow me to load the website and I think it is because of adobe fla… read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I downloaded Adobe Shockwaveplayer, and the games that need
I downloaded Adobe Shockwaveplayer, and the games that need shockwaveplayer to run, send me the message to allow shockwaveplayer. But even after I click allow, I still get the same message.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I use Google Chrome on a Windows 7 machine, 64 bit. In the
I use Google Chrome on a Windows 7 machine, 64 bit. In the last 24 hours, it has become completely unresponsive on pages that use Flash. I would like to continue using Chrome, but this is intolerable.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I want to have at least two youtube accounts. I assume that
I want to have at least two youtube accounts. I assume that this is possible by having more than two email accounts, with each email account linking to each youtube account. Is this correct? It would … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Hello. I need help with my internet connection (but its not
Hello. I need help with my internet connection (but it's not the modems problem.) I just came back from a long trip (2 months) and my internet/YouTube has been glitchy (it was fine before I left.) I t… read more
Kamil Anwar
Kamil Anwar
Software Specialist
Bachelor's Degree
514 satisfied customers
Good morning EagonI have a Windows 7 64 bit Optiplex with
Good morning Eagon I have a Windows 7 64 bit Optiplex with Adobe Indesign CS5.5 installed. The operator is going to help out another one of our offices that currently work with Indesign CS2. Because o… read more
Bryan
Bryan
735 satisfied customers
ONLY for Bestcomputerexpert please: sorry! The bad penny
ONLY for Bestcomputerexpert please: sorry! The bad penny is back!! So glad to know you are there but if I can't get to you that isn't good! This is so frustrating. So many "access denied" responses th… read more
Jeremy
Jeremy
1,344 satisfied customers
I have disabled my Trend security but am still unable to download
I have disabled my Trend security but am still unable to download Adobe Flash. It says it is downloaded but when I look in all programs it is not there. I run with firefox on a Windows 7 PC. |Thank yo… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I just installed Photoshop CS6 64 bit on Win 7 64 bit. Some
I just installed Photoshop CS6 64 bit on Win 7 64 bit. Some of my plug in will not work either in CS6 or will work in CS6 but only in 32 bit. Can I install a 32 bit version of PS on the same computer … read more
jctservice
jctservice
Systems Administrator
191 satisfied customers
I have some spam software that auto installed called Funmoods.
I have some spam software that auto installed called Funmoods. I have tried removing it and keeps reappearing. How can I permanently remove this from my computer?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Im a Newbie learning how to use Linux for my business. Im
I'm a Newbie learning how to use Linux for my business. I'm learning and experimenting on an old computer (612MB RAM) at home. My goal is to have Ubuntu as the host OS on our workstations which will r… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have used Lotus 123 (Version 5) for many years and all of
I have used Lotus 123 (Version 5) for many years and all of my files (both company and personal) are on this software (registration 1R00151-32281470). I was forced to upgrade to Windows 7 on my main c… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
1. Blocked URL / 2. RAID 5 array rebuild / 3. Win 7 upgrade
Again, I have 3 questions: 1. Desktop PC running Win XP and MS IE 8. The latter has suddenly begun to give a page 404 error when connecting to YouTube. I have been unable to find any setting that migh… read more
Bryan
Bryan
735 satisfied customers
I cannot get Adobe Flash Player 11 to download. It says I
I cannot get Adobe Flash Player 11 to download. It says I have been successful and shows up in my list of programs on the control panel able to be "uninstalled". But it doesn't run and doesn't show up… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x