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I keep getting a critical start up error. I did the

Customer Question
I keep getting a...

I keep getting a critical start up error. I did the Powershell reboot yesterday and it DID NOT get rid of this problem. What do I do?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell that runs Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just started yesterday. A week ago I got some weird drop box deal and that might have something to do with this. Not sure. I did uninstall drop yesterday.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Is this going to cost me money?

Submitted: 3 months ago.Category: Software
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Customer reply replied 3 months ago
It has been well over 8 minutes where ARE YOU?
Customer reply replied 3 months ago
I am hardly satisfied with the amount of time I am having to wait considering I paid you for this service.
Customer reply replied 3 months ago
WTF where are you? You have my money now and you are NOT helping me. 8 minutes????
Answered in 47 minutes by:
3/30/2018
Software technician: Pete, Computer Expert replied 3 months ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,333
Experience: CISCO certified computer and networking expert
Verified
Hello,
I just thought I'd step in here since you are still waiting on a reply.
JustAnswer is a paid online service, but you indicated that you weren't sure if it would cost you money. Are you happy to continue?
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Customer reply replied 3 months ago
I gave my VISA OVER 1/2 HOUR AGO!
Customer reply replied 3 months ago
Are you clear on what the problem has been for me? This MUST be fixed correctly for 39.00
Software technician: Pete, Computer Expert replied 3 months ago

I will opt out and see if another expert is willing to take up this case.

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Software technician: Jins M. N., Computer Hardware Engineer replied 3 months ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 3,077
Experience: 12+ years experience. Expert in installing and problem fixing of softwares.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can I remote onto your Machine and have a look at your problem?

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Customer reply replied 3 months ago
I still need help
Software technician: Jins M. N., Computer Hardware Engineer replied 3 months ago

On your computer PLEASE CLICK HERE. You will get open a Justanswer window. Click on the green I Agree button. You will be prompted to download a small program named Elsinore Screen Connect Client. Download and Run it. Then I will able to connect to your computer and work on it to resolve the issue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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