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I am trying to down update FlashPlayer, but am unable to do…

Customer Question
I am trying to...

I am trying to down update FlashPlayer, but am unable to do so on this computer. No problem on other Desk Top computers (all Macs)

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Sierra 10.12.6

Technician's Assistant: When did you last update your software?

Cannot remember--at least 2-3 months ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No ma'am

Submitted: 3 months ago.Category: Software
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Answered in 2 minutes by:
3/29/2018
Software technician: Michael T,
 replied 3 months ago
Michael T
Category: Software
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Can you please go into your applications folder and delete flash player completely

Restart the computer then download it again fresh

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Customer reply replied 3 months ago
Will do...done
Software technician: Michael T,
 replied 3 months ago

OK now test and see if you are able to update it, there should not be any more cause for error anymore

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Customer reply replied 3 months ago
no
Customer reply replied 3 months ago
I tried to do that but they denied my credit card even tho I know it is valid and have used twice today!
Software technician: Michael T,
 replied 3 months ago

im sorry as a tech I dont have any control over the money side of things... Wish I could help on that...

After you removed flash player and reinstalled it you should be good to go

Are you having issues?

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