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Unable to open windows for games that are downloaded on my…

Customer Question
Unable to open windows...

Unable to open windows for games that are downloaded on my computer from the microware store

Technician's Assistant: What device or product does this involve?

Asus computer and windows 10

Technician's Assistant: What Asus model do you have?

Notebook pc

Technician's Assistant: What's the brand/model of your laptop?

Q10696 is the only information I have

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Have tried downloading Microsoft edge but that didn't work and can pull up the fron page of the came but it won't download

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

The problem just started yesterday I had no problems befor

Submitted: 3 months ago.Category: Software
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Answered in 4 hours by:
3/28/2018
Software technician: Pete, Computer Expert replied 3 months ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,333
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Software technician: Pete, Computer Expert replied 3 months ago

Would you like remote assistance to troubleshoot this?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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