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Can you help me to log into my facebook. Forgot my password…

Customer Question
Can you help me...

Can you help me to log into my facebook . Forgot my password ***** they send a code to an SMS, but I'm not receiving it. I was trying to change the old email but I can't.

Technician's Assistant: When did you last update Facebook?

A few years back . I have 2 accounts. One has a drawing of a rose with an axe ,another with my photo

Technician's Assistant: What have you tried so far with your Facebook?

I'm trying to access the one with the photo, it's my most recent account

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I have tried to reset my password ***** they keep sending to the old email ,which I don't have access to . I also tried my phone number and don't receive an SMS code as it says they will send it

Submitted: 3 months ago.Category: Software
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Answered in 15 hours by:
3/28/2018
Software technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,959
Experience: Software expert
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 3 months ago
I still need help logging into my facebook .
Software technician: Josh, Computer Enthusiast replied 3 months ago

What is your email address on file with Facebook?

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Customer reply replied 3 months ago
My email address on facebook is ***@******.*** I no longer have access to that email . So I believe that everytime they send an SMS message it's going to that email.
Customer reply replied 3 months ago
Did you get my answer Josh?
Software technician: Josh, Computer Enthusiast replied 3 months ago

I don't see that email address in the Facebook system.

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Customer reply replied 3 months ago
Then try my current email ***@******.***
Software technician: Josh, Computer Enthusiast replied 3 months ago

No, that did not work either.

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Customer reply replied 3 months ago
Okay,please just return my money. Don't charge any further fees either . I'm not satisfied with services .
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