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I purchased another year of Abobe CC. Some how I cannot get…

Customer Question
I purchased another year...

I purchased another year of Abobe CC. Some how I cannot get Photoshop,

Technician's Assistant: When did you last update Photoshop?

IN in Feb. 2018

Technician's Assistant: What have you tried so far with your Photoshop?

The Adobe support tells me I have no account

Submitted: 3 months ago.Category: Software
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 hours by:
3/28/2018
Software technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,953
Experience: Software expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 3 months ago
I paid for Adobe CC Photography Plan in Feb. 2018 to renew my account. Recently I returned home from a 2 week trip to find out I no longer can access Photoshop, Lightroom or Bridge !! I still have the card with the numbers to access the 12 month
plan (D004-ZPJU-D24M-5D4P-84B2-5XH1). Can you help get this fixed ??
Software technician: Josh, Computer Enthusiast replied 3 months ago

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 3 months ago
This is very frustrating !! How does one contact Adobe to get an answer ??
Customer reply replied 3 months ago
let's connect remotely !!
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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