Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Cannot sign on to ancestry. Ancestry.com. Actually I have…

Customer Question
Cannot sign on to...

Cannot sign on to ancestry

Technician's Assistant: What device or product does this involve?

Ancestry.com

Technician's Assistant: How long has this been going on with your Com? What have you tried so far?

Actually I have been blocked from ancestry due to errors on input of information

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

How can I re-establish connection ?? I have tried to reset my username and password ***** no avail. I would prefer talking on the phone as my typing is not ever good. phone#5159614606

Submitted: 3 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 1 hour by:
3/26/2018
Software technician: Jeevan DSouza,
 replied 3 months ago
Jeevan DSouza
Category: Software
Satisfied Customers: 154
Experience: Professor at DeVry University
Verified

Hello there! I amCustomerand I'll be your expert today. I'm sorry you are having this issue and I will do my best to help.

If you do not remember your password, you will have to reset it. Once you reset it, please write it down and save it securely. Click here to reset your password ***** follow the steps.

If this solves your problem, please give me a 5-star rating!

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeevan DSouza Your Own Question
Jeevan DSouza
Jeevan DSouza
Jeevan DSouza
Category: Software
Satisfied Customers: 154
154 Satisfied Customers
Experience: Professor at DeVry University

Jeevan DSouza is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

745 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I cannot login to Microsoft, it says it does not have my
Hello, I cannot login to Microsoft, it says it does not have my account which is***@******.***. I have a password ***** was working on my laptop but as it will not recognise my password ***** I have b… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I have several emails from Ancestry but cannot access the
I have several emails from Ancestry but cannot access the ancestry program. I get a message that says routine maintenance is taking place and to try later. But when I try later, the same message occur… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
745 satisfied customers
I'm a subscriber to Ancestry,com. When I sign on it gives me
I'm a subscriber to Ancestry,com. When I sign on it gives me my trees but with Family Search a the look-up program. I just want to get back to seeing leaves … read more
Harry
Harry
2,032 satisfied customers
10 years ago we all did swabs for the family members there.
10 years ago we all did swabs for the family members there. Sorensen was the company who did the testing. They sold out to Ancestry. I am trying to find out if my information is available. My name is*… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have wrongly typed in my mother's name as spouse/ of her
I have wrongly typed in my mother's name as spouse/ of her father and when I try to edit by deleting the entries it still pops up with the wrong info. How can I delete these wrong entries? … read more
Jeevan DSouza
Jeevan DSouza
154 satisfied customers
Want except any of my password. How pavilion 21. Hp.
Microsoft blocked my PW to get in to my computer it is a desk top… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I accidently factory rest my phone and can't remember my
ok so I accidently factory rest my phone and can't remember my google account password ***** get back into my phone help … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
Trying to use the pass word that was giving but keep getting
trying to use the pass word that was giving but keep getting invalid--can you see if my password ***** ***** … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am currently switching carriers, I have completed the new
I am currently switching carriers, I have completed the new SIM card instruction, however now my phone states activation lock and I do not recall the user I>D. and password ***** Iphone was origina… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How to find my adobe acrobat pro password? I have forgotten
How to find my adobe acrobat pro password? I have forgotten it. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
We are having a phone update today and need to log into our
Hello - we are having a phone update today and need to log into our firewall - the person who previously handled this is no longer with our company (email is still active); however, when I type in the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Going in circles! Can't activate Admin account; asks for a
Going in circles! Can't activate Admin account; asks for a password ***** the option to enter one is greyed out. So in short...can't activate admin account. Can't enter password. Continuous error 5 me… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I am using a a Lenovo 740all in one with win 10 This morning
I am using a a Lenovo 740all in one with win 10This morning I started to get this error message. " Script: resource://gre/modules/commonj…scripts/kwift.FFJETPACK.min.js:"I only get it using Ancestry.c… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Need help! Need to talk to a live person. And being locked
need help! Need to talk to a live person. And being locked out through the sign in process. I am trying to establish a PayPal account and do not have my old password ***** email is***@******.*** call … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My right click menu not kicking in when identifying dim. or
My right click menu not kicking in when identifying dim. or text or whatever. It gives the std. list if you were to just right click w/o left click picking anything. The properties command does not co… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
511 satisfied customers
I can't reset my password ***** messenger. It no longer lets
I can't reset my password ***** messenger. It no longer lets me have a code sent to my cell phone.… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
511 satisfied customers
Recently, my MacBook Pro hard drive was wiped and I need to
Hi there, Recently, my MacBook Pro hard drive was wiped and I need to re-install the Adobe Suite from a Time Machine Back-up. I tried doing this, however whenever I open an Abobe program an error mess… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
How do I change user name and password to allow me to
How do I change user name and password ***** allow me to install Flash Driver? I have tried every combination I can think of to no avail. I hope the response will be clear step-by-step instructions to… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x