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When starting up, my computer gives me a BSOD warning and it…

Customer Question
When starting up, my...

When starting up, my computer gives me a BSOD warning and it then keeps rebooting over and over. It will not start up.

Technician's Assistant: What device or product does this involve?

Dell Inspiron with Windows 10

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

No updates. I can not get the computer to start up. It just keeps rebooting over and over

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't know anything else to tell them

Submitted: 3 months ago.Category: Software
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/26/2018
Software technician: Elgin Vega,
 replied 3 months ago
Elgin Vega
Category: Software
Satisfied Customers: 191
Experience: Tech Support annalist at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Are you able to boot in safe mode?

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Customer reply replied 3 months ago
No. When I turned on the computer, it starts the process of rebooting over and over. I can get it to F2 to the setup panel, but that is all.
Software technician: Elgin Vega,
 replied 3 months ago

When the computer restart 3 times it doesn't show the automatic repair?

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Customer reply replied 3 months ago
then it goes through the repair process then starts the restarting all over again,
Software technician: Elgin Vega,
 replied 3 months ago

Ok next time you see the automatic repair you will see 2 buttons, restart and advanced options, select advanced options

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Customer reply replied 3 months ago
I don't see those options.
Customer reply replied 3 months ago
I do not get that page
Software technician: Elgin Vega,
 replied 3 months ago

Try pressing F8 repeatedly as soon as you restart the computer.

You should get a menu where you can select safe mode

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Software technician: Elgin Vega,
 replied 3 months ago

Try the F8 option

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Customer reply replied 3 months ago
I get nothing with f8 but I did finally get a F12 reboot set page
Software technician: Elgin Vega,
 replied 3 months ago

Ok what options you get there?

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Software technician: Elgin Vega,
 replied 3 months ago

Try Shift + F8 key if fail try F10

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Customer reply replied 3 months ago
What page should I get with either the F8 or F10
Software technician: Elgin Vega,
 replied 3 months ago

The one I sent you, If the computer restart 3 times with the error it should show the page I sent

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Customer reply replied 3 months ago
Nope
Software technician: Elgin Vega,
 replied 3 months ago

Hold the shift key until the computer restart and let me know if you see the menu

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