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I cannot get into my Surface its asking me for an

Customer Question
I cannot get into...

I cannot get into my Surface its asking me for an administrator password

Technician's Assistant: What device or product does this involve?

Surface 3

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Microsoft Surface 3 - I think it is an 8os

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I was in settings on Friday and must have messed something up

Submitted: 4 months ago.Category: Software
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Customer reply replied 4 months ago
I cannot get into my Surface Computer its asking for a PW from an Administrator can you help me?
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
3/26/2018
Software technician: Richard, Software Specialist replied 4 months ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,537
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the version of windows you are using on the Surface?

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Customer reply replied 4 months ago
I would like credit for this service I am not satisfied with how this is working
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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