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Locked out after windows 10 update it will not accept my…

Customer Question
Locked out after windows...

Locked out after windows 10 update it will not accept my password

Technician's Assistant: What device or product does this involve?

Dell desktop

Technician's Assistant: What Dell model do you have?

Insperon 3252

Technician's Assistant: How long has this been going on with your Inspiron? What have you tried so far?

I was told that I need a microsoft code to get back in. This started with a windows 10 update

Submitted: 3 months ago.Category: Software
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Answered in 2 hours by:
3/26/2018
Software technician: Michelle, Computer Support Specialist replied 3 months ago
Michelle
Michelle, Computer Support Specialist
Category: Software
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

what is the email thats showing up on the windows logon screen

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Customer reply replied 3 months ago
Ther is no email address
Software technician: Michelle, Computer Support Specialist replied 3 months ago

does it show a username or let me know your phone number

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