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Can you tell me the name of the game you are trying to install?
Please let me know
Is it the only game you have issues installing?
Use either LCD or window cleaner and spray it on the disk, then use a lint free cloth to wipe it down and clean it. Make sure it is completely wiped off and dry.
Then try to install with the game.
Let me know please how you go
It is the disk itself internal that has faulted, this now confirms it.
I am really sorry about this and you are going to have to return the Disk to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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It keeps stopping at the exact same spot correct?
ok, it may be an issue on the Lens with dirt, but all signs point to a faulty disk, just looks like your Roommates Xbbx has a higher tolerance.
Do you have a disk cleaner for CDs or DVDs there?
How old is the disk?
ok, take the game back as faulty, if your Xbox installs other games no problem, it really points to this, possibly some dust on the lens creates less tolerance then your roomates xbox, but the disk is under warranty do I would replace it under this