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A windows 10 upatde has been trying to install and it never…

Customer Question
A windows 10 upatde...

A windows 10 upatde has been trying to install and it never completely finishes and wondering if it is legitimate. And have had Malwarebytes block a site that I am not sure what it is. Computer running very slow when trying to open apps with the shortcuts.

Technician's Assistant: Which Malwarebytes product do you have?

Premium

Technician's Assistant: What have you tried so far with your Malwarebytes software?

It will not open or I am being impatient. Takes 5 or more minutes to open anything.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not at this time. Thanks.

Submitted: 3 months ago.Category: Software
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Answered in 5 minutes by:
3/25/2018
Software technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Software technician: Cody, Senior Systems Administrator replied 3 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 3 months ago
sorry, this sorry this service is supposed to be free for the life of my computer. I apparently am at an incorrect site.
Software technician: Cody, Senior Systems Administrator replied 3 months ago

yes

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