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The acrobat reader could not open my document. Just awhile…

The acrobat reader could...

The acrobat reader could not open my document

Technician's Assistant: When could you last open your Acrobat?

Just awhile ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

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Answered in 2 minutes by:
3/25/2018
Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Just to clarify, are you running Windows 7, 8 or 10? Are you having this issue with any Adobe document you try to open?

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Customer reply replied 25 days ago
No

Please clarify your issue further; did you get the above two questions I posted?

Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Bryan and 87 other Software Specialists are ready to help you
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Customer reply replied 25 days ago
you said it was suppose to be $5 know you telling me you billing me $43

You may ignore any offer shown on this page; it's sent at the site's end and not by me. Our service is 100% guaranteed; you will be charged the amount shown only if I'm able to get this issue resolved via a remote session.

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OK, let's get started. Please open up the following website on your computer:

https://www.fastsupport.com/399938839

Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Customer reply replied 25 days ago
I paid already and i am having the same issue you told i would not have the same problem
Customer reply replied 25 days ago
What the support key

Please accept my apologies for the delay in getting back to you - I had gone off for the day when you replied back yesterday.

I'll be on throughout the day today; do leave me a reply once you get this and I'll set up another remote session and assist further. Thank you,

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Bryan
Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 13,092
13,092 Satisfied Customers
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.

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