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I have 5 notifications with Del backup and notifications…

I have 5 notifications...

I have 5 notifications with Del backup and notifications that needs to be installed for this new version of windows. How do I install?

Technician's Assistant: When did you last update your software?

6 weeks ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

One other question: I have been getting calls from supposedly Microsoft. Do they personally call accounts?

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Answered in 6 minutes by:
3/24/2018
Cris
Cris, Computer Support Specialist
Category: Software
Satisfied Customers: 6,967
Experience: I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

What version of Windows do you have on your PC? Windows 7, 8 or 10?

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Customer reply replied 3 months ago
8

Are you using Dell backup software to backup your PC?

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May I offer remote support so that I can look into this issue and find a solution? We can chat from your PC.

Also, the phone calls are a scam to not respond or allow them to do any work on your PC. They will demand money and put a virus on your PC. Windows does not call any one regarding issues on PC's they do not monitor computers.

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Did you want to continue?

Cris
Cris, Computer Support Specialist
Category: Software
Satisfied Customers: 6,967
Experience: I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
Verified
Cris and 87 other Software Specialists are ready to help you
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I am still waiting for you to join the remote session.

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Customer reply replied 3 months ago
I have connectwise Control. Join with a code. Is this what you are looking for?

Connect wise, yes. Please try this link there should be no code to enter.

https://itcris.screenconnect.com/?Session=334154ca-2ff5-4223-88ca-13824b2207ef

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Customer reply replied 3 months ago
Still getting join with a code

Try this code 57454

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Customer reply replied 3 months ago
Run

Yes

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Customer reply replied 3 months ago
Service tag 73CNPY1
Customer reply replied 3 months ago
I do not windows 10.
Customer reply replied 3 months ago
I do not want window 10.

You do not need to download Windows.

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Customer reply replied 3 months ago
Thanks

Your welcome.

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Cris
Cris
Cris, Computer Support Specialist
Category: Software
Satisfied Customers: 6,967
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