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This answer was rated:

I'm not having trouble with my computer. But I do need help…

I'm not having trouble...

I'm not having trouble with my computer. But I do need help with activating my moviepass card. I am requested to download the MoviePass app from the App Store or Google Play Store. My computer is a windows 7 and does not have apps. So how do I access the MoviePass app?

Technician's Assistant: Which software or app can I help with?

How do I access the App Store or Google Play Store?

Technician's Assistant: The Software Technician will be able to walk you through that. What have you tried so far with your software?

Please note that I am 83 years old and don't know much about this!

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't know what he needs to know other than what I have told you.

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Answered in 28 minutes by:
3/24/2018
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 8,017
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Do you have a smartphone?
  2. Or do you only use your Windows 7 computer?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Software Question
Customer reply replied 4 months ago
I don't have a smart phone. I only have Windows 7 computer.
Customer reply replied 4 months ago
I'm trying to send my answer (above).
Customer reply replied 4 months ago
When I click on SEND it doesn't respond.

Thank you for writing back with that information.

Unfortunately, MoviePass is only available with smartphones. You cannot use it on your Windows 7 computer. It is intended for Android phones and iPhones. So to answer your question, you cannot use MoviePass with your Windows 7 computer. You need to use an Android phone or iPhone to be able to use MoviePass.

For more information regarding this, please check this link:

https://moviepass.zendesk.com/hc/en-us/articles/115001123811-What-do-I-need-to-get-started-

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 8,017
Experience: Computer Software Support specialist for more that 10 years
Verified
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