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I am getting in trouble with my password and I don't know…

Customer Question
I am getting in...

I am getting in trouble with my password ***** I don't know why. Maybe change it would help.

Technician's Assistant: What device or product does this involve?

My desktop computer, Chromebook, smart phone, Alexa etc...

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Chrme

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Several times.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't know what else is there, but I am willing to answer questions.

Submitted: 3 months ago.Category: Software
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Answered in 2 hours by:
3/24/2018
Software technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. What passwords are you referring to? To which accounts?
  2. Are you using ONE account for all your devices?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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