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I i have purchased McAfee Internet Security and I cannot…

Customer Question
I i have purchased...

I i have purchased McAfee Internet Security and I cannot activate web security

Technician's Assistant: What state are you in? It matters because laws vary by location.

Canada Province of Quebec

Technician's Assistant: What steps have you taken so far?

I have opened McAfee internet Security and I have pressed activate web security and nothing happened

Submitted: 3 months ago.Category: Software
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Answered in 1 hour by:
3/23/2018
Software technician: Michael Rademacher, Network Administrator replied 3 months ago
Michael Rademacher
Michael Rademacher, Network Administrator
Category: Software
Satisfied Customers: 48
Experience: 20 yrs. Experience in Corporate Environment
Verified

Hi,

My name is***** am looking forward to assisting you.

I would need some more information:

1. What Antivirus/Internet Security software did you run before you purchased McAfee.

2. Was already a McAfee version installed before you purchased this one?

How did you buy it, CD or online/download?

3. Did you reboot after the installation and before the activation?

4. When you go to your account on the McAfee website is there a download button next to your (active) version or did you use it already?

This will help me to understand your situation better.

Thanks for your patience.

Michael

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