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I purchased lightroom and photoshop as a package in January.

Customer Question
I purchased lightroom and...

I purchased lightroom and photoshop as a package in January. Now it says i no longer have access and will not allow me to use. Why?

Technician's Assistant: When could you last open your Lightroom?

The middle of February

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Yes updated my apple program to High Sierra

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No. I would just like to have both programs working again.

Submitted: 3 months ago.Category: Software
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Answered in 50 minutes by:
3/23/2018
Software technician: Eric Ewing, IT Pro replied 3 months ago
Eric Ewing
Eric Ewing, IT Pro
Category: Software
Satisfied Customers: 415
Experience: I am a technology professional with 20 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
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Hi! I'm Eric, a tech expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

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Software technician: Eric Ewing, IT Pro replied 3 months ago

Hello! Did you purchase these applications directly from Adobe, or from another retailer? Were they part of a Creative Cloud subscription (billable monthly) or a one-time purchase? Please let me know more information when you can, and we'll help you get this sorted out!

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