Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My computer was infected with a virus. I took it to Best Buy…

Customer Question
My computer was infected...

My computer was infected with a virus. I took it to Best Buy and they cleaned out the whole hard drive including all my Adobe Creative Suite 5 software. I tried reloading it with my serial number for Adobe Suite 5. I have managed to lose my Suite 4 passwords. i used to have a web page with Suite 4 passwords. But I have lost it also. Adobe no longer sells Adobe softwarae. So what is my alternative.

Technician's Assistant: Which Adobe product do you have?

I have the content disc for Adobe Creative Suite 5.

Technician's Assistant: What have you tried so far with your Adobe software?

I loaded the software from this disc and used the serial number I have printed on the disc cover. Adobe informed me that this serial number is ***** valid for the Creative Suite 5.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

What can I do to reload my Adobe Creative 5 Software?

Submitted: 4 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 4 hours by:
3/22/2018
Software technician: Pete, Computer Expert replied 4 months ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,615
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

Ask Your Own Software Question
Software technician: Pete, Computer Expert replied 4 months ago

To find your Adobe CS5 serial number, it will depend on how you originally purchased it.

See the following guide:

https://helpx.adobe.com/uk/x-productkb/global/find-your-serial-number.html

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,615
20,615 Satisfied Customers
Experience: CISCO certified computer and networking expert

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

802 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I am trying to reinstall Adobe Creative Suites 5.5 Design
I am trying to reinstall Adobe Creative Suites 5.5 Design Premium. I downloaded it from your site but when I put in the serial number, it says it is not valid but it is the correct serial number. … read more
Chris Baxter
Chris Baxter
28 satisfied customers
Is it possible to make just one full payment for photoshop
is it possible to make just one full payment for photoshop cc? … read more
William Harder
William Harder
SR Sytems Engineer
Technical School
52 satisfied customers
When I try to open any of the apps in my creative Suites 5
When I try to open any of the apps in my creative Suites 5 or 6 I get a mesage telling me my 30 day trial has ezpired and my apps are no longer valid. I purchased these programs...the full versions...… read more
Kamil Anwar
Kamil Anwar
Software Specialist
Bachelor's Degree
543 satisfied customers
I've recently had a system crash and the Geek Squad
I've recently had a system crash and the Geek Squad reinstalled my Windows 7 OS where I had Photoshop CS5 installed. They reinstalled CS5 for me at the store from a download at Adobe after I had insta… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I'm on CS3, which is fine for my needs, except I need to
I'm on CS3, which is fine for my needs, except I need to upgrade my Mac, since the one I'm using is 8 years old. The Genius at the Mac store said that CS3 will not run on the newest Mac, and that I ne… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
My Illustrator CS5 will not open. When I try to reinstall
My Illustrator CS5 will not open. When I try to reinstall from my original disk, it says reboot but then I get an error message sayin that if these messages continue I should try Adobe clean script. 1… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I have a Mac computer. I own Adobe CS4 Design Suite. I
I have a Mac computer. I own Adobe CS4 Design Suite. I brought a new computer. it was used. However, it had CS5 on it. I had to take the computer in to get my old account migrated to the new computer.… read more
Chris Baxter
Chris Baxter
28 satisfied customers
Days I have been trying to download Creative Suite 6 Mac. It
For two days I have been trying to download Creative Suite 6 for my Mac. It hangs. I have an open case yet I have not had a reply to my query. My project is due and Adobe has not gotten back to me. wh… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
When I purchased my computer (used) it came with Adobe
When I purchased my computer (used) it came with Adobe Creative Suite 3 installed and and an install number. I upgraded my computer to Windows 10 and now I am being told that my license has expired? H… read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
I have Adobe Creative Suite 4. My InDesign will only allow
I have Adobe Creative Suite 4. My InDesign will only allow me to use the typing tool. I cannot select any other tool from the tool bar. I tried to sign in, but my email address is not what I think you… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
513 satisfied customers
I purchased both Lightroom 5 and Creative Suite 6 Design &
I purchased both Lightroom 5 and Creative Suite 6 Design & Web Premium Student & Teacher Editions in 2014 and Licensed to iCloud CC6 & Lightroom in September 2014. I have also downloaded Adobe Camera … read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
Please help. I bought Creative Suite 5.5 and now I have to
Please help. I bought Creative Suite 5.5 and now I have to install it on a new laptop that does not take DVDs. Can I please download it from somewhere?? I have been looking forever.… read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
I PURCHASED A NEW iMAC 27" last month of 2013 but have been
I PURCHASED A NEW iMAC 27" last month of 2013 but have been unable to get it to accept the CS5 I HAD IN THE CORRUPTED 21.5 MACHINE WHICH HAS SINCE BEEN REPAIRED BUT I NEED THE CS5 TO WORK IN THE 27" M… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
My Mac Book Pro crashed and Apple could not restore it so they
My Mac Book Pro crashed and Apple could not restore it so they gave me a new HD, however I'm having difficulty bring back Adobe Dreamweaver CS-6 because I don't have the serial number, and I can't ins… read more
J. Traeger
J. Traeger
Information systems security
7 satisfied customers
Greetings, I am trying to upgrade from Adobe Creative Suite
Greetings, I am trying to upgrade from Adobe Creative Suite 5 to Photoshop CS6 Extended (upgrade version) but when I type the CS5 Serial Number (for verification) it says it is not a correct Serial Nu… read more
Mr.Med
Mr.Med
1,224 satisfied customers
I have Adobe Audition version 2.0 but the old computer on
I have Adobe Audition version 2.0 but the old computer on which it was installed has died and has been replaced. I now cannot activate this older (but otherwise in good working order) software by eith… read more
Kamil Anwar
Kamil Anwar
Software Specialist
Bachelor's Degree
543 satisfied customers
I cant obtain a serial number for my student/teacher edition
I can't obtain a serial number for my student/teacher edition of Adobe Creative Suite 5 Design Standard -coupon code STEIE-5059057 to get it to work on my MacBook Pro (Apple Lion HD). The hard drive c… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I bought Adobe CS6 in May 2012.Recently i accidently uninstalled
I bought Adobe CS6 in May 2012.Recently i accidently uninstalled Acrobat Pro X. I tried to reinstall it but when it asked for the serial number (it gave all but the last 4 numbers) I could not find my… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x