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Nothing with this one, but I had avirus in another. Wiped…

Customer Question
Nothing with this one...

Nothing with this one, but I had avirus in another. Wiped the hdd and now everything is disabled in the bios

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Old Dell with nothing now but was win10 pro and I'm trying to reinstall it.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I wiped it about aweek ago and I've tried everything I know.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Only disc it will boot is PC diagnose and repair disc

Submitted: 1 month ago.Category: Software
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Customer reply replied 1 month ago
I need to know how to enable the cd/dvd drive in the bios to rerinstall win.
Customer reply replied 1 month ago
The pc won't boot
You can't connect to it
Customer reply replied 1 month ago
The BIOS is an AMI American Megatrends Inc. vers V02.58
Answered in 1 hour by:
3/22/2018
Software technician: Thomas Kline,
 replied 1 month ago
Thomas Kline
Category: Software
Satisfied Customers: 37
Experience: IT support Analyst at Takata
Verified

Hello and thanks for using JustAnswer.com, my name is Thomas and I will try my best to assist you.
Keep in mind that we are not a free service and require payment for our work, which is guaranteed. If you do not wish to pay for our assistance - please let me know now.
You may see some automatic pop-up with offers for Membership or Remote Assistance, please ignore or close them if you do not want it. I have no control over those offers.

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Software technician: Thomas Kline,
 replied 1 month ago

What model Dell do you have? this way I can look up how to re-enable the cd/dvd drive

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Customer reply replied 1 month ago
I was wrong it's no longer a Dell just the case. I changed the motherboard etc a while back.
the PC I'm using now is a dell
The BIOS on the machine is AMI V 02.58
Customer reply replied 1 month ago
You can't access the machine in trouble because it won't boot. All the drives show disabled
in the BIOS
Software technician: Thomas Kline,
 replied 1 month ago

I understand- I am not sending you those prompts its the site, just ignore them.

So when you boot the PC try pressing F2 repeatedly

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Software technician: Thomas Kline,
 replied 1 month ago

Looking for a tab relating to booting in the BIOS SETUP screen, Select "Boot" menu via use ←/→ key, You'll see a submenu that's specific to the PC Drive boots sequence. Use ↓/↑key to highlight "CDROM DRIVE", hit "Enter".

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Software technician: Thomas Kline,
 replied 1 month ago

Use ↓/↑ key to select "1st Drive", hit "Enter" key.

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Software technician: Thomas Kline,
 replied 1 month ago

Press "F10" to save and exit it, then select "OK" and press "Enter" key

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Customer reply replied 1 month ago
That gets me to the BIOS setup but nothing I've tried works to enable the cdcvdBRB
OK i'm on that menu
Software technician: Thomas Kline,
 replied 1 month ago

Are you able to see the CDROM DRIVE - in the "Boot" tab?

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Customer reply replied 1 month ago
I have the cd/dvd selected as first boot device
Software technician: Thomas Kline,
 replied 1 month ago

ok now press F10 to save the settings

open the disc drive, insert the disc and reboot the machine

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Customer reply replied 1 month ago
I entered F10 and the response now is "Insert proper disk and reboot" but it's a loop
that I never get out of and the cd/dvd still shows disabled
Customer reply replied 1 month ago
By that I mean in parentheses
Customer reply replied 1 month ago
I could maybe boot into my repair disk
Software technician: Thomas Kline,
 replied 1 month ago

ok - quick question, are you able to use a mouse when the BIOS comes up?

need to differentiate if this UEFI or not

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Customer reply replied 1 month ago
No Mouse
Software technician: Thomas Kline,
 replied 1 month ago

ok - thanks one moment

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Software technician: Thomas Kline,
 replied 1 month ago

Have you tried resetting the BIOS to factory defaults?

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Customer reply replied 1 month ago
that's where I am now
Software technician: Thomas Kline,
 replied 1 month ago

ok, and after you reset the BIOS to default settings. you will need to reboot and then go back into BIOS again

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Customer reply replied 1 month ago
OK brb
Customer reply replied 1 month ago
Back in bios, shows cd/dvd 1st boot device
Customer reply replied 1 month ago
But still disabled
Customer reply replied 1 month ago
Mouse is on. I'm going to try the click thing
Software technician: Thomas Kline,
 replied 1 month ago

ok so you are able to use your mouse in bios ? that sounds like UEFI

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Customer reply replied 1 month ago
No, the mouse is lit but no pointer
Customer reply replied 1 month ago
it's an optical mouse
Software technician: Thomas Kline,
 replied 1 month ago

ok one moment

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Software technician: Thomas Kline,
 replied 1 month ago

Ok do you see under the Main tab where it says IDE Configuration ?

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Software technician: Thomas Kline,
 replied 1 month ago

Go into it and make sure your IDE controllers are enabled, that your Serial ATA devices are set to all the devices available.

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Software technician: Thomas Kline,
 replied 1 month ago

Once this is done press F10 to save, then Reboot.

you should then be able to boot to the CD drive and re-install Windows 10 Pro

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Software technician: Thomas Kline,
 replied 1 month ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 1 month ago
OK, it shows IDE1 as Master but I think its still disabled BRB
How do I make sure they are enabled?
Customer reply replied 1 month ago
STILL THE SAME. SHOULD IT BE P10 or DMA?
Customer reply replied 1 month ago
I can't find a menu for enable/disable
Software technician: Thomas Kline,
 replied 1 month ago
When you have IDE1 highlighted. You can press enter to bring up the enable /disable screen
Ask Your Own Software Question
Customer reply replied 1 month ago
It doesn't give me that menu. Only thing I get is PIO or DMA and no matter what I choose
it goes to PIO I'm 81 and having brain freeze. I need to quit till tomorrow
Software technician: Thomas Kline,
 replied 1 month ago
Ok, I will reach out to you tomorrow and also will research your issue more. We will figure this out. Have a great nighy
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Software technician: Thomas Kline,
 replied 1 month ago

Good Morning - would like you to know that I am here and available for you

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Customer reply replied 1 month ago
Now my PC repair and diagnostic cd boots but I can't use the up/down to select programs
It's an ASRock moboard with SATAII
Software technician: Thomas Kline,
 replied 1 month ago

does the mouse work in the diagnostic cd ?

Ask Your Own Software Question
Customer reply replied 1 month ago
BIOS V Wolfdale 1333-D667 P1.30
Customer reply replied 1 month ago
I'll see
Software technician: Thomas Kline,
 replied 1 month ago

ok sounds good. I will look up this BIOS

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Customer reply replied 1 month ago
No mouse or up down arrows, so maybe it isn't really booted to the cd. The opening screen is on but I can't chang
Customer reply replied 1 month ago
my keyboard and mouse are USB and neither seem to work. It gets worse all the time LOL
Customer reply replied 1 month ago
I enabled Legacy USB in the BIOS and got the keyboard and mouse working.
I'm booted to Hirens cd now Are you familiar with it?Have you heard of PLoP Boot Manager
Customer reply replied 1 month ago
I'll wait for email I guess
Software technician: Thomas Kline,
 replied 1 month ago

I apologize sincerely ***** *****

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Software technician: Thomas Kline,
 replied 1 month ago

I have hear of Hiren, are you able to create a bootable Windows 10 pro USB

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Software technician: Thomas Kline,
 replied 30 days ago

Hi there, where we at with that machine?

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Customer reply replied 30 days ago
Still the same. Can't boot to the Win 10 disk. Only thing it will boot to is Hiren's diagnosti' c and repair disk What is the cd/dvd device node?
Software technician: Thomas Kline,
 replied 30 days ago

so you are able to boot to Hirens Diagnostic CD correct ?

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Customer reply replied 30 days ago
Usually but sometimes even it fails
Software technician: Thomas Kline,
 replied 30 days ago

hmm..I believe that your cd/dvd drive is failing

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Customer reply replied 30 days ago
I can't locate the enable/disable menu for the CD/DVD It shows everything in the boot
Sequence is disabled (in parenthesis)
Customer reply replied 30 days ago
I've been through the Hiren's CD and I haven't found anything to help.
Software technician: Thomas Kline,
 replied 30 days ago

ok, I will open this question to other experts and see if they have any other ideas. thanks for your patience

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Customer reply replied 30 days ago
Thanks for your patience Thomas. Sorry to put you through this
Software technician: JJesus Perez Gonzale,
 replied 30 days ago
JJesus Perez Gonzale
Category: Software
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi do you require further assistance?

Ask Your Own Software Question
Customer reply replied 30 days ago
I still can't boot to the CD/DVD drive on my PC to reinstall WIN 10
Software technician: JJesus Perez Gonzale,
 replied 30 days ago

What is the model of your PC/Laptop?

Ask Your Own Software Question
Customer reply replied 30 days ago
It's one I built years ago on an AS ROCK moboard.
Software technician: JJesus Perez Gonzale,
 replied 30 days ago

Ok, have you tried hitting escape button as the computer is turning on?

Ask Your Own Software Question
Customer reply replied 30 days ago
The CD/DVD drive is disabled in the BIOS. I can't find menu to enable it
Customer reply replied 30 days ago
I'm going to try the escape key
Customer reply replied 30 days ago
The escape key does nothing
Software technician: JJesus Perez Gonzale,
 replied 30 days ago

How about F10 key? Does your keyboard work?

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Customer reply replied 30 days ago
keyboard is fine F10 saves changes and exits BIOS
Software technician: JJesus Perez Gonzale,
 replied 30 days ago

When you get into BIOS, change the startup confiugration to boot to CD first instead of HDD

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Customer reply replied 30 days ago
Done, long ago.
Customer reply replied 30 days ago
I have 4 Win 10 boot disks and none will boot because everything in the BIOS shows
disabled ( in parenthesis )
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JJesus Perez Gonzale
JJesus Perez Gonzale
Category: Software
Satisfied Customers: 50
50 Satisfied Customers
Experience: Level II Technician at 49erShops Inc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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