Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Will not let me down load app updates tells me my I’d is…

Will not let me...

Will not let me down load app updates tells me my I’d is disabled and sent me a code and still didn’t work.....frustrated

Technician's Assistant: Which software or app can I help with?

Said I had 13 updates

Technician's Assistant: What have you tried so far with your software?

What software

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

Ok no that’s the problem I have other than that I have never had a problem

Show More
Show Less
Ask Your Own Software Question
Answered in 3 minutes by:
3/22/2018
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,274
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

On which device are you having this issue?
Please let me know

Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,274
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified
Richard and 87 other Software Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Ipad

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Software Question
Customer reply replied 4 months ago
Don't have a clue what your talking about

ok, do you have a computer there

Ask Your Own Software Question

Windows or mac computer?

Ask Your Own Software Question
Customer reply replied 4 months ago
Ok my computer is a Mac do I need
Customer reply replied 4 months ago
Msc
Customer reply replied 4 months ago
Mac

yes, so

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Software Question
Customer reply replied 4 months ago
Ok
Customer reply replied 4 months ago
pass word Mydaughterrocks88

Are you seeing the instructions I keep sending to you?

Ask Your Own Software Question
Customer reply replied 4 months ago
No

ok... I will again repeat, please carefully read and follow the instructions.

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Software Question
Customer reply replied 4 months ago
id is***@******.*** password ***** *****

ok.. you are not reading the instructions... can I ask if you can try to please.

Ask Your Own Software Question
Customer reply replied 4 months ago
I did what u asked, I'm not computer friendly as u can tell I'm thinking this was a big mistake thanks anyway ill take it to the mac store and see if they can fix it
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,274
47,274 Satisfied Customers
Experience: Over 15 year experience in Computers, Mobile devices and Networks

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

745 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I have two microsoft office 2013 and 2016 I need to move
I have two microsoft office 2013 and 2016 I need to move 2013 to a new laptop. The frustration is insane … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
I have just purchased the Home version of Dragon 13, and
I have just purchased the Home version of Dragon 13, and have been advised to delete my dragon speak version 11 before loading the 13 version of this program. Dragon dumps Microsoft Word within 10 sec… read more
Mr.Med
Mr.Med
1,189 satisfied customers
On my iphone7 plus every time I try to update an app I get
On my iphone7 plus every time I try to update an app I get the following message. I didn't used to get this message. "Verification Required - Tap continue and sign in to view billing information. Ther… read more
Richard
Richard
Software Specialist
IT Manager, Consultant
47,274 satisfied customers
My authenticator app stopped working and looked like it had
My authenticator app stopped working and looked like it had never been set up. It had. I couldn't find the bar code to set it up so thought I could do it from another email account. Now the codes don'… read more
Chris Baxter
Chris Baxter
28 satisfied customers
Facebook said my account was disabled for misusing this
Facebook said my account was disabled for misusing this feature by going to fast. I don't understand what this means. How can I go too fast? … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My computer will not restart. It tried to repair itself
My computer will not restart. It tried to repair itself several times (Start up repair on line) and came up with the statement that it is missing a patch or a bad patch. I did restore the computer to … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
How do I fix "apple ID disabled" so I can get the Alexa app
how do I fix "apple ID disabled" so I can get the Alexa app and other app updates & downloads… read more
Mr.Med
Mr.Med
1,189 satisfied customers
I have an older CS3 software and due to a hacker ruining my
I have an older CS3 software and due to a hacker ruining my desktop I have had to reload all my programs. All but CS3, I load it into the cd player and nothing happens. I dug out an old desktop of min… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
When first signed up for Airbnb recently inadvertently think
When first signed up for Airbnb recently inadvertently think set up two accounts. One I am now successfully using for my first Airbnb experience. I'd like to have the other deleted. Can you help me. … read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I can no longer open Adobe Acrobat or scan pdf documents.
I can no longer open Adobe Acrobat or scan pdf documents. The error message is: ucrtbase.terminate not in the dll library api-ms-win-crt-runtime-l1-1-0.dll … read more
Richard
Richard
Software Specialist
IT Manager, Consultant
47,274 satisfied customers
I am having trouble getting adobe to download for ie11 and
Hi, I am having trouble getting adobe to download for ie11 and also google chrome. I have had to move onto opera and now it will not allow me to load the website and I think it is because of adobe fla… read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I just bought a new Lenovo Y700 Laptop recently. Its OS is
Hi I just bought a new Lenovo Y700 Laptop recently. Its OS is Windows 10 Home 64 bit. after it upgraded itself one day my keyboard is down my keyboard works fine after I start my laptop, but it will g… read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
Last week on vacation, water damaged my current Carbon X1. I
Hi again. last week on vacation, water damaged my current Carbon X1. I needed to order something quickly and ordered the Lenovo Thinkpad X1 Carbon 20A70037US. I just got it and did the WEI which showe… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Hi, I am reading the support regarding the exception error:
Hi, I am reading the support regarding the exception error: e06d7363. I keep getting this error on a software I have reinstalled three times. Any more instructions? I have a new computer with lots of … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
How do I get the download for software that solves the compatibility
How do I get the download for software that solves the compatibility issue(s) between Windows 7 and the Acer notebook PC model Aspire one (P1VE6)? I clicked on a popup and was sent to instructions wri… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
187 satisfied customers
Hi, I have attempted to install Roxio Creator NXT several times
Hi, I have attempted to install Roxio Creator NXT several times and it always rolls back and displays a message that the Installation was Interrupted. I have a Dell XPS 9100 desktop with an i7 process… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
745 satisfied customers
I have reinstalled Windows XP on my Acer Aspire 3000. When
I have reinstalled Windows XP on my Acer Aspire 3000. When I went to activate Windows I receive a message saying that the key code for Windows does not belong to the system. The key code is the one on… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I just purchased a Coby 1024 tablet. Cheap, but seems to be
I just purchased a Coby 1024 tablet. Cheap, but seems to be a really nice unit for the price. I bought it to download e-books, among other things, but have not been able to figure out how to down load… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x