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Need a adio driver. Hp vision windows 10. Clicked sound and…

Need a adio driver ...

Need a adio driver

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Hp vision windows 10

Technician's Assistant: What have you tried so far with your computer?

Clicked sound and have the computer solve it. told me it did and restart, but it did not.

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Answered in 1 minute by:
3/22/2018
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,125
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the issue you have with the laptop?

Please let me know

Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,125
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified
Richard and 87 other Software Specialists are ready to help you
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Thank you

Please note, these instructions are done on a computer

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 3 months ago
ID(###) ###-####password 6078

you gave me 1 number to much in the ID

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Customer reply replied 3 months ago
Try one number less?
Customer reply replied 3 months ago
ID: ###-##-####

not it either, please go and carefully note it down and tell me it

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Customer reply replied 3 months ago
I double checked and it is what they wrote me. ID ###-##-####

It says you closed the program or gave me the wrong ID.

You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please

Thank you

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Customer reply replied 3 months ago
ID###-##-####password 6387
Customer reply replied 3 months ago
are you still there ?

yes, following the restart did sound return?

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Customer reply replied 3 months ago
No

When did this problem start?

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Customer reply replied 3 months ago
After I had to restore the computer, about 1 week ago.

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

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