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I have had to reset my password with tophatter before and…

Customer Question
I have had to...

I have had to reset my password ***** tophatter before and they have sent me a temporary password ***** my email account. Now when I do that they do not send me anything to my account. It is like they do not recognize my email. I tried to call them but it says that their phone number is ***** line and won't be back on line for a while. So I don't know if that is what is going on with my email or if there is something else going on. I would like to sign into my account and do some reviews and also some ordering. Thank you, Marcia

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I am not sure.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can't think of anything.

Submitted: 4 months ago.Category: Software
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Customer reply replied 4 months ago
Is someone working on this for me?
Answered in 9 hours by:
3/22/2018
Software technician: Chris Baxter, Programmer replied 4 months ago
Chris Baxter
Chris Baxter, Programmer
Category: Software
Satisfied Customers: 417
Experience: Java, iOS, VB.net, SQL, C+, C++, Obj C
Verified
Hello!
If you are using an app to access Tophatter then please uninstall and reinstall for whatever device you are having an issue on. From there, http://www.tophatter.com will get you to the frontpage, sign in link from there to sign in. If you need to contact them.. it looks like:***@******.***
Is the only means of contact, and that tends to be a bad thing for most customer support if all they can give you is an address and an email account....the address is most definitely not a physical one. That said...I have checked for website owner info and it is giving a WHOIS of "private" through GoDaddy. For the moment, that email is all I have for real contact info for that company. The contact for the person or agency that registered the website is:***@******.***
Please dont forget to accept and rate before you go! :)
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Chris Baxter
Chris Baxter
Chris Baxter, Programmer
Category: Software
Satisfied Customers: 417
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Experience: Java, iOS, VB.net, SQL, C+, C++, Obj C

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