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I have an iPad with version 9.3.5 installed and I need 10.5…

Customer Question
I have an iPad...

I have an iPad with version 9.3.5 installed and I need 10.5 version.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

9.3.5

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Tried update and it says I have latest version

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just that I wish to get version 10 or later

Submitted: 3 months ago.Category: Software
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Answered in 5 minutes by:
3/21/2018
Software technician: Ricky Expert, Computer Hardware Engineer replied 3 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Software
Satisfied Customers: 1,176
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Software technician: Ricky Expert, Computer Hardware Engineer replied 3 months ago

What year did you purchase the iPad?

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Customer reply replied 3 months ago
I have no clue.
Customer reply replied 3 months ago
You are not getting any more money from me.
Software technician: Eric Ewing, IT Pro replied 3 months ago
Eric Ewing
Eric Ewing, IT Pro
Category: Software
Satisfied Customers: 415
Experience: I am a technology professional with 20 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
Verified

Hello! No more money required. You mentioned not being sure which year you purchased your iPad, but it will make a difference as to whether you can upgrade to iOS 10 or newer. Only the following devices can be upgraded past iOS 9.3.5:

  • iPad Pro12.9-inch
  • iPad Pro9.7-inch
  • iPad Air 2
  • iPad Air
  • iPad4th generation
  • iPad mini 4
  • iPad mini 3
  • iPad mini 2

If yours isn't on the above list, I'm afraid you can't update to iOS 10. Hope that helps!

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Eric Ewing
Eric Ewing
Eric Ewing, IT Pro
Category: Software
Satisfied Customers: 415
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Experience: I am a technology professional with 20 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).

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