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I am having trouble signing in and kept getting messages…

Customer Question
I am having trouble...

I am having trouble signing in and kept getting messages about being lockedn out temporarily

Technician's Assistant: What device or product does this involve?

Lenovo desk top

Technician's Assistant: What Lenovo model do you have? And the Operating System (OS)?

I already signed in and could not proceed past the first page and so tried to signj in again but keep getting delayed. I don't think it is a computer problem

Technician's Assistant: How long has this been going on with your Lenovo? What have you tried so far?

Over one hour. I keep waiting 15 minutes and another 15 minutes then told to wait one minute a few times. After waiting the required time, it is now telling me 15 minutes again.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Hopefully, that will be sufficient

Submitted: 3 months ago.Category: Software
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Answered in 1 hour by:
3/21/2018
Software technician: Byron, Computer Support Specialist replied 3 months ago
Byron
Byron, Computer Support Specialist
Category: Software
Satisfied Customers: 3,350
Experience: 12 years in operations at a large law firm supporting both retail and specialty applications.
Verified

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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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Jess M.

Jess M.

Computer Support Specialist

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Computer Software Support specialist for more that 10 years

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Certified Software expert with over 10 years experience.

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Jins M. N.

Computer Hardware Engineer

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12+ years experience. Expert in installing and problem fixing of softwares.

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Steve Herrod

Computer Support Specialist

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Familiar with a wide variety of software and experienced in user training/support

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Byron

Computer Support Specialist

3,350 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

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