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syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 8353
Experience:  Microsoft & Cisco Certified, Linux, 20 years experience
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Unable to get in to computer. The group policy client

Customer Question

Unable to get in to computer.
JA: What device or product does this involve?
Customer: the group policy client service failed on login. Access denied.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Acer Aspire M1610 Windows 7 64bit
JA: What have you tried so far with your Aspire? Have you installed any updates recently?
Customer: Reboot. No updates.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I'm unable to connect to the internet via another user login.
Submitted: 8 months ago.
Category: Software
Expert:  syseng replied 8 months ago.

Hello,

My name is David.

You mention another user login. Are you able to login under a different user account?

If so then do the following after logging in to the alternate account:

To resolve the issue, click the Windows Start button then click the Search box and type

cmd

in the Search box. Right click on the command terminal icon that appears and click Run as Administrator. Then in the command terminal type

chkdsk c: /f /r

and press Enter. Then when prompted press Y and press Enter then reboot the computer so Windows can scan the file system and repair corruption. Then after reboot test to see if the issue is resolved.

If not resolved open the command terminal window again using the same procedure above and type

sfc /scannow

and press Enter. Let it scan - this scan will take awhile as it detects and replaces corrupted Windows operating system files. Once the scan completes, reboot and test to see if the issue is resolved.