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My Skype reloaded this morning. All my messages are gone. I…

Customer Question
My Skype reloaded this...

My Skype reloaded this morning. All my messages are gone. I need them

Technician's Assistant: When did you last update Skype?

The tech had me delete and reload.

Technician's Assistant: What have you tried so far with your Skype?

Just that. I may have two accounts and this is not it.

Submitted: 3 months ago.Category: Software
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Answered in 21 minutes by:
3/20/2018
Software technician: Michael T,
 replied 3 months ago
Michael T
Category: Software
Satisfied Customers: 2,567
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

The most common cause of this is having a microsoft account to sign in with AND a skype user name login as well

We need to get you logged into the skype user account so you can get your account info back

Does that make sense?

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Software technician: Michael T,
 replied 3 months ago

If you would like me to login and help you just let me know...

I am also happy working with you here so no pressure to do so

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Category: Software
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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