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I am having a problem with my Photoshop CS5. I disentailed…

Customer Question
I am having a...

I am having a problem with my Photoshop CS5. I disentailed the one on the computer and reinstalled it from the disk. It says everything was fine. Then when I go to use it, it says some components are missing Reinstall. How what

Technician's Assistant: When did you last update Photoshop?

I don't know. Could that be the problem?

Technician's Assistant: What have you tried so far with your Photoshop?

My signature I need for a board function

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

If you can correct this problem I would be very appreciative.

Submitted: 3 months ago.Category: Software
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Answered in 1 day by:
3/22/2018
Software technician: Michael Rademacher, Network Administrator replied 3 months ago
Michael Rademacher
Michael Rademacher, Network Administrator
Category: Software
Satisfied Customers: 48
Experience: 20 yrs. Experience in Corporate Environment
Verified

Hi,

I am Michael. I researched your problem. I assume you are using a MAC computer. I am not a MAC expert. However, it seems that this article provides a solution:

https://www.fixkb.com/2011/08/application-components-are-missing-in-photoshop.html

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Software technician: Michael Rademacher, Network Administrator replied 3 months ago

Hi,

I am just following up to see what the status is for your issue.

Please let me know if I can be of further assistance.

Thank You and have a phantastic day!

Michael

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Customer reply replied 3 months ago
As I already replied, I solved the problem myself by Removing all old Photoshop files even those that do not go into trash when you uninstall. I waited 2 days for help and this is not helpful. Please remove my contact with Just Answer!
Customer reply replied 3 months ago
Do not contact me anymore. If you do, i will file a complaint to Adobe.
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