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I just reup my order for famisly tree maker but Im can't get…

I just reup my...

I just reup my order for famisly tree maker but Im can't get it for online can you help me

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just order last week ,before that I had some one working on my pc they had to take every thing off, do I need to get family tree put back on

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just want to work on my tree and cant no tree

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
Are you going tom help me or not.Let me know if you can't I;ll stop asking for help, what is the matter with calling you for help?
Answered in 13 hours by:
3/20/2018
Jamie Macko
Jamie Macko, Software Engineer
Category: Software
Satisfied Customers: 209
Experience: Network Engineer
Verified

Hello,

Sorry for your delay on this ticket. My name is ***** ***** I am happy to assist you today.
Would you like me to help setup a remote session so that I can log into the computer with you and see if we can get the order of Family Tree Maker downloaded and installed for you?

-Jamie

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Customer reply replied 4 months ago
what is it going to cost me

Hello,
You should see a screen pop up that will alert you on any additional costs for remote assistance.

-Jamie

Jamie Macko
Jamie Macko, Software Engineer
Category: Software
Satisfied Customers: 209
Experience: Network Engineer
Verified
Jamie Macko and 87 other Software Specialists are ready to help you
Ask your own question now

Thank you, ***** ***** send over the link for remote assistance now. Please download and run this and it will begin our session.

-Jamie

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Remote Link: http://www.justanswer.com/remotedesktop/join.aspx?Session=ee59923f-78a4-4388-9ff2-01ad287879d9

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Customer reply replied 4 months ago
I don't understand,everytime I askfor help they wasnt more money.I paid over $100.to get Family tree.

Yes, Family Tree software was what you paid for. We are a support company, so I am trying to remote in and assist you with the issues you are having.

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Customer reply replied 3 months ago
I have asked for help and the queston I asked has never beenanswered, I do not want your assist any more,I had some one come into my pc to work on it,that is way we have this mess now,I'm haveing someone come to the house to help.Hope tou can understand what Imean Norma
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Category: Software
Satisfied Customers: 209
209 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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