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How can i recover old emails? Outlook. Through chrome. Im…

Customer Question
How can i recover...

How can i recover old emails?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Through chrome

Technician's Assistant: What troubleshooting have you tried?

Im trying to recover old hotmail emails that date back to 2011, do old emails get removed?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No. thats what im trying to do,

Submitted: 5 months ago.Category: Software
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Answered in 5 minutes by:
3/19/2018
Software technician: Specialist Sean S., Computer Support Specialist replied 5 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Software
Satisfied Customers: 1,373
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening! My name is ***** ***** I look forward to helping you today!

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Software technician: Specialist Sean S., Computer Support Specialist replied 5 months ago

Please let me know more about the issue so I can best assist you. Also any error messages you're seeing as well and we'll go from there. Thanks!

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Customer reply replied 5 months ago
How do I recover old emails dating back to Aug, 2011?
Software technician: Specialist Sean S., Computer Support Specialist replied 5 months ago

What program or site did you access them on frequently?

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Customer reply replied 5 months ago
my cc company says you have already billed my card $43? Your claiming some sort of error, where did I authorize that?
Software technician: Specialist Sean S., Computer Support Specialist replied 5 months ago

I'm seeing payment failure on my end. Did your bank block the charge?

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Customer reply replied 5 months ago
they said I have to wait to dispue it until wednesday when it posts
Customer reply replied 5 months ago
how did a $43 charge get posted
Software technician: Specialist Sean S., Computer Support Specialist replied 5 months ago

It could be a pre-authorization. You'd have to call customer support to verify

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Customer reply replied 5 months ago
I dont even have an answer yet, Your company keeps sending Payment Error message,.and my CC company says it has already paid $43 and now declined a 2nd charge of $39. What,s up?
Customer reply replied 5 months ago
Please refund my CC for all charges, I never got the answer to my question and I never authorized a $43 charge. I'm done,
Software technician: Michael Rademacher, Network Administrator replied 4 months ago
Michael Rademacher
Michael Rademacher, Network Administrator
Category: Software
Satisfied Customers: 48
Experience: 20 yrs. Experience in Corporate Environment
Verified

Hi,

My first suggestions:

1.In Outlook go to the hotmail acount inbox. Select menu folder and then in the ribbon click the recover deleted items button.

2. If that is not working, click on Menu file, then Account Settings>Account Settings. In the dialog, select the Data Files tab, remember the location of the file that holds the mail.

Usually in C:\Users\<profile name>\Documents\Outlook Files

See if there is an older copy. If not check your computer backups or old hard drives for a version of this file.

Thank You

Michael

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Software technician: Michael Rademacher, Network Administrator replied 4 months ago

Hi,

I am just following up to see what the status is for your issue.

Please let me know if I can be of further assistance.

Thank You and have a phantastic day!

Michael

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