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Windows8.1 ppc settings menu is comprimized. Is there a

Second opinion] windows8.1 ppc...

Second opinion] windows8.1 ppc settings menu is comprimized. Is there a program I can run to repair the problem?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

The computer is manufactured by Dell. The operating system is Windows.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

The system crashed, I used a repair and restore disc and replace windows 8.1 disc which for the most part was successful.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

If I can fix the pc setting that will be all for now.

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Answered in 1 hour by:
3/19/2018
Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 4,102
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Are you saying the start menu doesn't work?

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Customer reply replied 5 months ago
I followed the program provided until I got to the command: -dism/online/cleanup-image/restore health. Since this computer is not connected to an internet provider, I cannot complefe the program. This is order# *****

you would need a windows 8.1 dvd to do an offline image repair

the main issue is you can't get Internet?

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Customer reply replied 5 months ago
Can you remotely connect to my computer when I don't have an internet connection ?

no

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go to start menu > control panel > (network/Internet) or network/sharing center > change adapter settings > do you have any icons listed here?

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Customer reply replied 5 months ago
you have done all that you can do. No further communication is required. Thank you

ok yw, if you need something further just reply here

Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 4,102
Experience: Systems Administrator
Verified
Cody and 87 other Software Specialists are ready to help you
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