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How do I cancel my subscription to adobe stock. Adobe stock…

Customer Question
How do I cancel...

How do I cancel my subscription to adobe stock

Technician's Assistant: Which Adobe product do you have?

Adobe stock 9031

Technician's Assistant: What have you tried so far with your Adobe software?

I don't want it & I don't know how I got it

Submitted: 1 month ago.Category: Software
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Answered in 8 minutes by:
3/19/2018
Software technician: Jess M., Computer Support Specialist replied 1 month ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 708
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Have you been charged with this Adobe Stock subscription?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 1 month ago
I am using windows & iam being charged $39.59 amonth for at least the last 3 or 4 months
Customer reply replied 1 month ago
why should I pay for you to fix something I am being ripped off for
Software technician: Jess M., Computer Support Specialist replied 1 month ago

Thank you for writing back with that information. In order to cancel your subscription, you need to access your Adobe account and manage your subscription there.

To answer that last question regarding payment, please understand that you are contacting us here at JustAnswer.com and we are not employees of Adobe. I can help you fix this problem for you but there are fees involved. If you do not want to continue with my service, please contact our customer service for refunds.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 708
708 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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