Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Computer has locked me out can’t remember original password.

Customer Question
Computer has locked...

Computer has locked me out can’t remember original password

Technician's Assistant: What device or product does this involve?

DeIl. Inspiron 17

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

Windows 10 I think

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

Yes to update tried shutting down took battery out used recovery disc. I think I will have to reinstall windows

Submitted: 4 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Customer reply replied 4 months ago
I have tried to turn off computer to reset it no success. I tried recovery disc it didn’t work now almost ready to wipe memory and start over
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
if you can
Answered in 2 hours by:
3/18/2018
Software technician: Elgin Vega,
 replied 4 months ago
Elgin Vega
Category: Software
Satisfied Customers: 191
Experience: Tech Support annalist at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Is your windows login your e-mail address or a local user?

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I forgot my password to unlock my laptop. I changed it
I forgot my password ***** unlock my laptop. I changed it awhile back but haven't used it,and now I can't remember … read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
37 satisfied customers
Why do I have 4 Microsoft accounts? Surface pro3 with
I'm afraid to delete an account - they all appear to be valid. Can they be combined? … read more
Harry
Harry
3 satisfied customers
How to correct error 2000-146. Dell computer. Looking.
No was in process of restarting and lock show error 2000-146 … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
It says my bios needs to be updated, but when it try it says
It says my bios needs to be updated, but when it try it says it is unsuccessful … read more
Chris Baxter
Chris Baxter
CEO
Bachelor\u0027s Degree
76 satisfied customers
I am still unable to get my password-intel core Dell. I dont
i am still unable to get my password-intel core Dell … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How doi add an app if my play store has stopped. Amazon
how doi add an app if my play store has stopped JA: Which software or app can I help with? Customer: amazon alexa JA: What have you tried so far with your Amazon software? Customer: kindle general ama… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Administrator Password lockout. Dell Dimention E310 with
Old computer and replaced motherboard and trying to installed Windows XP with new hardrive. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Can't remember my password! I'm 65 and I guess my memory is
Can't remember my password! I'm 65 and I guess my memory is going … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
To log into my Dell 17 Inspiron 5000. Windows 10. Windows
Ive reset my pass word about three timew because it doesn't recognize the change I guess… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I need a password to purchase more time on my fiber acct.
i need a password ***** purchase more time on my fiber acct. have forgotten it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Will not start up and load Windows. Took out battery but
Will not start up and load Windows. Took out battery but still only getting black screen and no start. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My mmi shuts off does not reset for awhile. 2010 A5 Quattro.
My mmi shuts off does not reset for awhile. 2010 A5 Quattro … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I cant download the program just purchased it. Dell
I cant download the program just purchased it JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: dell inspiron JA: What Operating System (OS) are you running on … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
517 satisfied customers
I have a Windows 2012 server that is the host for (2)
I have a Windows 2012 server that is the host for (2) Hyper-V virtual machines. The motherboard is 4 years old but I replaced all components that have a moving part (power supply, CPU cooling fan, cas… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My inspiron 20 is trapped by the Microsoft ransomware. How
My inspiron 20 is trapped by the Microsoft ransomware. How can I start it so to read my Ubunu disk? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My computer is HP 15 notebook PC, product# J9M32UA#ABA, BIOS
my computer is HP 15 notebook PC , product# *****#ABA, BIOS F,04, Intel 13 my computer will not start up- Error it first said my computer needed to be repaired. Next it took me to a screen RECOVERY BO… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Using husband's computer at the moment. When I shut mine
Using husband's computer at the moment. When I shut mine down as recommended after Malware bites found malicious trojan horse and quarantined it, I now have the system repair that took 4 hours and so … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
STEPS TO USE RECOVERY DISC OR CANT RE BOOT SETILLITE C50-
STEPS TO USE RECOVERY DISC OR CANT RE BOOT SETILLITE C50-B TOSHIBA GOT ERROR F-2F-200-0002 SORRY FIXED INCOME ROBERT DIMAGGIO EMAIL***@******.***… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x