Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I just purchase adobe creative cloud for teachers and may…

Customer Question
I just purchase adobe...

I just purchase adobe creative cloud for teachers and may have entered an incorrect email address. I did not not my purchase validation number

Technician's Assistant: When did you last update Creative Cloud?

It just downloaded moment ago.

Technician's Assistant: What have you tried so far with your Creative Cloud?

Nothing, I cannot login. This is why I think I entered the wrong email address. When I try to login the email address and password ***** not work.

Submitted: 4 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 15 hours by:
3/18/2018
Software technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,926
Experience: Software expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I can not UNSUBSCRIBE from you because your: "Plans and
I can not UNSUBSCRIBE from you because your: "Plans and Products" click on it and it doesn't work, so therefore I can not go to: … read more
Mr.Med
Mr.Med
1,184 satisfied customers
If I cancel my adobe cloud subscription how can I continue
If I cancel my adobe cloud subscription how can I continue to work on my adobe muse program … read more
Mr.Med
Mr.Med
1,184 satisfied customers
How do I recover My Creative cloud lost in a crash. In
How do I recover My Creative cloud lost in a crash … read more
George Sibiya
George Sibiya
PhD
309 satisfied customers
I need to re activate adobe audition 3.0 in a new pc. Windw
i need to re activate adobe audition 3.0 in a new pc. … read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
I just paid for the Adobe CC package for teachers and as it
I just paid for the Adobe CC package for teachers and as it was loading I received a message that said my current operating system would not support Photoshop. Is this something I can fix and if not c… read more
Mr.Med
Mr.Med
1,184 satisfied customers
I'm trying to download Adobe Creative Cloud. i have low disk
Hi, i'm trying to download Adobe Creative Cloud. i have low disk space on the computer itself but have a terrabyte external hard drive. i get an error message on the download that says it can't extrac… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I am using Creative Suite CS6 on a Mac Laptop computer. When
I am using Creative Suite CS6 on a Mac Laptop computer. … read more
Jess M.
Jess M.
Computer Support Specialist
775 satisfied customers
We purchased Adobe Creative Cloud for my daughter who was in
Hi, We purchased Adobe Creative Cloud for my daughter who was in college 3 years ago and signed up for the annual updates. She is trying to access from her computer and can't. Please help. … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I'm trying to install an update to creative cloud and am
hello. I'm trying to install an update to creative cloud and am getting "error 72" with a message to contact customer support. i'm not able to use the software as there is no choice but to either inst… read more
Josh
Josh
Computer Enthusiast
21,926 satisfied customers
I have not been able to get a person to help an 88-year-old
I have not been able to get a person to help an 88-year-old to reset her forgotten password ***** Creative Cloud so she can also update her credit card info. I sat on the phone listening to awful musi… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
187 satisfied customers
I need to update my Creative Cloud app and my password does
I need to update my Creative Cloud app and my password ***** not seem to be working. Can you help? … read more
Jess M.
Jess M.
Computer Support Specialist
775 satisfied customers
One of my client is using InDesing 2017. I have InDesingCC
one of my client is using InDesing 2017. I have InDesingCC 2015 now. How can I get InDesing 2017? … read more
Josh
Josh
Computer Enthusiast
21,926 satisfied customers
I wish to reinstate my InDesign, PhotoShop, & Illustrator,
I wish to reinstate my InDesign, PhotoShop, & Illustrator, after some misconstrued development once I received the spinning pinwheel on screen to upgrade my acrobat! Thereafter...ALL of those Apps Wen… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My creative cloud icon will not open it for me? I have an
I do not think so . . I need my creative cloud back and working.… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Have Adobe 10 and 12 photoshop. I cannot enter ID and
Have Adobe 10 and 12 photoshop. I cannot enter ID and password. tried and tried for two days. don't know where adobe ID is on package. I used windows to install my pictures, would I be able to get the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I purchased an Adobe Creative Cloud membership from Ohio
I purchased an Adobe Creative Cloud membership from Ohio University for my daughter's freshman year. It came with an activation card. When I logged onto the Creative Cloud website to activate the code… read more
CompDoc
CompDoc
18 satisfied customers
My photoshop cs6 and Lightroom 4 are Student and Teacher
My photoshop cs6 and Lightroom 4 are Student and Teacher Edition products. Are they Creative Cloud Licence?… read more
A. Stevens
A. Stevens
66 satisfied customers
I some how, in our move to Oregon from Denver, CO. lost my
I some how, in our move to Oregon from Denver, CO. lost my complete Adobe CS (CC?) suite. How can I re-download the software, which I purchased a one year contract. *****@******.***. P.O. Box3855 Bend… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x