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I cany open my dest top password issues. Microsoft passward.

Customer Question
I cany open my...

I cany open my dest top password *****

Technician's Assistant: What device or product does this involve?

Microsoft passward

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Window 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Two weeks, it won't open / turn on / allow me to enter

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Ive tried all the request -forgot password, and it keps reference mistakes

Submitted: 4 months ago.Category: Software
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Answered in 33 minutes by:
3/17/2018
Software technician: Isaac Franklin, Computer Hardware Engineer replied 4 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 1,891
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your windows 10. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

What do you mean when you say it wont open/turn on/allow you to enter.

What exactly do you see when it boots up on the screen?

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