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Does not appear to be ANY way to load data .. files .. app's…

Customer Question
Does not appear to...

Does not appear to be ANY way to load data .. files .. app's onto this drive. Copy and paste failed. Drag and drop failed so what is this all about?

Technician's Assistant: Which software or app can I help with?

Any software . anyway I have tri

Technician's Assistant: What have you tried so far with your software?

I tried mirco-soft word.. micro-soft xcell .. Goggle .. many text programs from notepad ... nothing.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Seems like there should have been samsung software that would take the orginal hard drive and tranfer control over to the ssd drive.

Submitted: 4 months ago.Category: Software
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Answered in 4 minutes by:
3/17/2018
Software technician: arsufi2002, Computer Enthusiast replied 4 months ago
arsufi2002
arsufi2002, Computer Enthusiast
Category: Software
Satisfied Customers: 1,775
Experience: More than 3 years of experience in the field of Information Technology
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Software technician: arsufi2002, Computer Enthusiast replied 4 months ago

Are you using an external harddisk?

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Customer reply replied 4 months ago
a samsung t5
Customer reply replied 4 months ago
no
Customer reply replied 4 months ago
this is a new t5 drive .. never been hooked up...
Software technician: arsufi2002, Computer Enthusiast replied 4 months ago

And what is the device you are using to access it?

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Customer reply replied 4 months ago
I am using a HP laptop.
Customer reply replied 4 months ago
the laptop is running windows 10.
Software technician: arsufi2002, Computer Enthusiast replied 4 months ago

Is it okay if i remotely connect to your computer, so that I can directly check and resolve the problem for you while you can watch me doing the same on your screen?

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Customer reply replied 4 months ago
the only web site I have been able to get too is this one. None of the others from my email work. No address found.
Software technician: arsufi2002, Computer Enthusiast replied 4 months ago

Sorry, what?

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Customer reply replied 4 months ago
this is the only web address that has worked
Software technician: arsufi2002, Computer Enthusiast replied 4 months ago

Can i remotely connect to your computer, so that I can directly check and resolve the problem for you while you can watch me doing the same on your screen?

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Customer reply replied 4 months ago
no thanks using a new hard drive should not be this hard. will look other places before returning drive too store. Thanks for your time.
Software technician: arsufi2002, Computer Enthusiast replied 4 months ago

You are welcome

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