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I just purchased it a month ago. Lenovo IdeaPad 320. It was…

Customer Question
I just purchased it...

I just purchased it a month ago

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenovo IdeaPad 320. It was updating windows and suddenly turned a

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Off after trying to access system. No response to efforts. Refuses to turn on, but power light still on.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I need this computer ASAP! I use it to work.

Submitted: 4 months ago.Category: Software
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 day by:
3/18/2018
Software technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,928
Experience: Software expert
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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