Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I purchased a photo maker about 2 years ago, and loaded the…

Customer Question
I purchased a photo...

I purchased a photo maker about 2 years ago, and loaded the software onto my home computer , but since then i had a crash, I require to use the Photo again , but as we have moved house i cannot find the disc to reload. Is it possible to obtain a copy of the disc Regards Peter

Technician's Assistant: When could you last open your photo?

About 18 months ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Yes updated to windows 10

Submitted: 5 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 12 hours by:
3/16/2018
Software technician: Dustin, Computer Support Specialist replied 5 months ago
Dustin
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 14,278
Experience: I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Software Question
Software technician: Dustin, Computer Support Specialist replied 5 months ago

what was the full and exact name of the photo maker software you was using?

And do you still have the email receipt, or the same email address you used when you purchased the photo maker program?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own Software Question
Customer reply replied 5 months ago
Problem has been solved. I purchased it from Harvey Norman Wangaratta VIC and I do not have the receipt after 2 1/2 Years
Thank you for your help Peter
Software technician: Dustin, Computer Support Specialist replied 5 months ago

Not a problem, here is the refund link

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
803 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

803 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
Can you refer me to the correct department to deal with my
Good morning Pearl, please can you refer me to the correct department to deal with my issue. My laptop crashed on Sunday and I took it in for repair. Apparently a partition table was corrupted. The company saved all my data and reloaded everything including Microsoft Office using the disc I provided. I now get a message to say I must activate the software and key in the 25 character code. Unfortunately I do not have the code and never remember receiving such a code from Internet Connection where I purchased it with the laptop. Can Microsoft provide me with the code? If not how do I overcome this problem. Apparently I have untl 19th to activate the software. Thanks. Peter Hartley. … read more
Sheri
Sheri
Bachelor\u0027s Degree
683 satisfied customers
I have Microsoft office installed on a Apple laptop that is
I have Microsoft office installed on a Apple laptop that is dying. I have a new personal laptop (used only by me) and would like to transfer that license/software to my new laptop. Am I able to do tha… read more
Cris
Cris
62 satisfied customers
To IT Miro: How to use Broobles IMAPSize to connect to my
To IT Miro: How to use Broobles IMAPSize to connect to my IMAP account? Can I use it in Windows 10?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
513 satisfied customers
We had problems on my not quite a year old computer, which
We had problems on my not quite a year old computer, which ended up requiring the entire memory to be erased and start again. I had purchased office and loaded it into the device, I believe for a term… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
Have been using Adobe Photoshop Elements 12 with Windows 10
Hi ! Have been using Adobe Photoshop Elements 12 with Windows 10 for about a year without problems. Today, the program will load, give me the screen to either view or edit, then immediately close ? An… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
If I purchase the Photoshop upgrade from Elements 11 to 15
if I purchase the Photoshop upgrade from Elements 11 to 15 can i install this onto 2 computers? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have Family Tree Maker version 12 and use Google Chrome. I
I have Family Tree Maker version 12 and use Google Chrome. I was able to connect to the internet until about a week ago. Now I can't get the internet on it, but I can get the internet for my emails th… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I can't et my Pinnacle Studio to launch at all. I have tried
I can't et my Pinnacle Studio to launch at all. I have tried to reinstall, delete all files, appdata,. I have w10 and had studio 18 that worked 2 months ago, and when I couldnt launch it, I decided to… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I accidently deleted my file containing the windows 7 home
I accidently deleted my file containing the windows 7 home premium operating system, and now it says it can, find an operating system. My computer which is an all in one h/p pc did not come with a rec… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Have widows 10 installed on original windows 7 home premium
Have widows 10 installed on original windows 7 home premium desktop. Computer has black screen that says loading operating system, and then says boot from cd/dvd: disk boot failure, insert system disk… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I bought a copy of photoshop elements 12 some 2 or 3 years
I bought a copy of photoshop elements 12 some 2 or 3 years ago. It was erased from my computer and on loading the disc it will not reload. the serial #is 1057-4169-0367-3173-0721-1261. windows 10. can… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
My hard drive became corrupted and had to be replaced
My hard drive became corrupted and had to be replaced recently. I had Carbonite backup but for some reason this backup did not retain by Adobe Shop program for editing, storing and retaining my edited… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
803 satisfied customers
I had loaded my seagate 1 TG expansion device but when I put
I had loaded my seagate 1 TG expansion device but when I put it back in the computer to add more photos, it erased most of what I had. I tried to reload but it wouldn't do it dragging the way I did it… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
205 satisfied customers
I had photoshop 7 on my computor some how it has been
I had photoshop 7 on my computor some how it has been completly deleted I can not find any trace of it also I can not find my disc to reload the program. any chance of my being able to down load a cop… read more
Mr.Med
Mr.Med
1,226 satisfied customers
I just ordered Adobe Photoshop Elements 13, but just the English
I just ordered Adobe Photoshop Elements 13, but just the English version. I did not or could not down load it. What is the next step. How do I get the upgrade?… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
try to install, just downloaded Pinnacle 18,ustomer Service
Hi I am Peter, try to install, just downloaded Pinnacle 18, but get message tat my email/creditcard info is wrong and that my ordernumber/password ***** ***** Both dubbelchecked. What to do ? Regards… read more
Dustin
Dustin
Computer Support Specialist
14,278 satisfied customers
Hello again, I missed up my previous ?. I purchased the Internet
Hello again, I missed up my previous ?. I purchased the Internet Security 2012, I usually buy the 360 but didn't pay attention this time. I loaded the new 2012 on the last day of the subscription on t… read more
lifesaver
lifesaver
Bachelor\u0027s Degree
5,497 satisfied customers
Im Frank Gilpatrick and Im running Vista on a 4 year old
I'm Frank Gilpatrick and I'm running Vista on a 4 year old XPS720 ....... vid cards are dual Nvidia 8600 GTS ..... I'm trying to run a Neverwinter Nights game for online multi player and no matter wha… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x