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My desktop Skype terminates my calls automatic after 5 min…

Customer Question
My desktop Skype terminates...

My desktop Skype terminates my calls automatic after 5 min 30 sec. How to i stop this?

Technician's Assistant: When did you last update Skype?

Don" remember

Technician's Assistant: What have you tried so far with your Skype?

Looked for timing issues in Skype (didin't find any). Tried Skype from my laptop at home (no timing problem).

Submitted: 4 months ago.Category: Software
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Answered in 5 hours by:
3/15/2018
Software technician: Russell H., Computer Support Specialist replied 4 months ago
Russell H.
Russell H., Computer Support Specialist
Category: Software
Satisfied Customers: 12,764
Experience: Proud to have been getting computer technicalities into working order since 1988.
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your computer / Skype question.

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Software technician: Russell H., Computer Support Specialist replied 4 months ago

Is your computer/desktop a Windows PC? if so, try going through this procedure:

Sign out from the Skype application and right-click on that icon, and choose the Quit option.

The press the Windows key and the 'R' key, on your keyboard.

Type in

%appdata%/Skype

Then find a file named shared.xml .... or an XML type file named 'shared' ... and delete it,

Look for a folder named after your Skype name and double click on it.

Once inside the folder, look for config.xml or config (if your file types are hidden) and delete it.

Then, re-start the Skype app and try another call.

(You may notice that the problem only shows, or showed, up with landline calls and that Skype-to-Skype has no such (defective) limitation on call length.)

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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Category: Software
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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