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My asus computer k53e is upgraded to Windows 10. causing…

Customer Question
My asus computer k53e...

My asus computer k53e is upgraded to Windows 10. causing error messages on printer, and difficult to delete. Geek Squad said related to non-available driver. Is that correct.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

No

Technician's Assistant: When did you last update the printer driver software?

Geek squad tried but couldn't find one compatible. Before that I don't know

Submitted: 4 months ago.Category: Software
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Answered in 17 minutes by:
3/14/2018
Software technician: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Software
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer.

Kindly mention the model number of your printer.

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Customer reply replied 4 months ago
HP PHotosmart plus B210 series
Software technician: Suhasini Velu,
 replied 4 months ago

And I would like to know how is the printer connected to your computer?
Is it through USB or through Wi-Fi?

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Customer reply replied 4 months ago
no thank you This was a misleading direction from Asus. I regret paying the $5
Customer reply replied 4 months ago
WiFi
Software technician: Suhasini Velu,
 replied 4 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help to request a refund.

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