Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a MS authenticator on my mobile but the email address…

Customer Question
I have a MS...

I have a MS authenticator on my mobile but the email address it refers to is not the one I ordinarily contact when I need help with passwords what i need to do is change the reference number i guess because the number it provides at present will never work

Technician's Assistant: Are you logged into your email account on any other devices?

I yes because I am using my computer where I want to change the password ***** the authenticator is on mu phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes

Submitted: 4 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 3 hours by:
3/13/2018
Software technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,964
Experience: Software expert
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Software Question
Customer reply replied 4 months ago
NO IT TOOK TOO LONG i WANT A REFUND
Customer reply replied 4 months ago
i GOT SHUFFLED ONTO HERE BY MICROSOFT AND PAID $5 FOR NOTHING SO I WANT A REFUND
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I cannot give two options for security update as I have
I cannot give two options for security update as I have moved house and do not have a landline number. Apparently my account will be frozen for 30 days … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
775 satisfied customers
Keep having problems checking-in to my Microsoft account. I
Keep having problems checking-in to my Microsoft account. I change the password ***** next time I try to use it Microsoft site tells me its incorrect. … read more
Chris Baxter
Chris Baxter
CEO
Bachelor\u0027s Degree
76 satisfied customers
I need to change me email password immediately for safety
I need to change me email password ***** for safety reasons. my ex has been arrested for assaulting me and I need to ensure my email is secure due to conversing with lawyers etc. It won't let me do it… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I have forgot my password pls i like to reset, hotmail.com,
I have forgot my password ***** i like to reset JA: Which software or app can I help with? Customer: hotmail.com JA: How do you usually access Hotmail? On a phone or tablet, or through a web browser? … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I am 79 years old and have tried to change my password for
I am 79 years old and have tried to change my password ***** my email account***@******.*** so many times and failed that I can no longer try without providing information on my usage. It is a new acc… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
775 satisfied customers
I need help to recover a hotmail account, please. Web
Web browser. The problem is I have not accesed that account in about 8 years … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
775 satisfied customers
I would like to change the name on my pay pal account to my
I would like to change the name on my pay pal account to my name as my wife has passed away. I am out of town using my sister's computer but will be happy to answer any security questions you might ha… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Tried to log into facebook on computer, said that a two-way
Hi, tried to log into facebook on computer, said that a two-way authentication is required, sent me a message with the code on it, won't allow me to log into facebook … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Quicken wants me to change my password. My e-mail address is
Quicken wants me to change my password. My e-mail address is correct but it wants our cell phone number. That isn't going to happen because we live in Quito, Ecuador and it won't accept our cell phone… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Its my facebook actually i was logged in only on my phone. i
its my facebook actually i was logged in only on my phone. i lost my phone at work recently, now my yahoo mail is haceked and my facebook. … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
517 satisfied customers
I can't get into my yahoo account because my mobile number
I can't get into my yahoo account because my mobile number is ***** an I have forgotten my password … read more
Josh
Josh
Computer Enthusiast
21,964 satisfied customers
I need to change my phone number with google so I can get in
Hi I need to change my phone number with google so I can get in and change my log in code as I have forgotten it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I installed MacAfee on my cell phones, had trouble with my
I installed MacAfee on my cell phones, had trouble with my family plan and went to Verizon to get the phone plan fixed. the lady that helped me there, pulled the sim card from my old phone, told me th… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I would like to get the e-mall addresses of my Facebook
I would like to get the e-mall addresses of my Facebook friends downloaded onto an excel spreadsheet I can use for email.. \ I know there was a way to download by FB contacts via Yahoo to Linked In. I… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I have been locked out of my faccebook account since Oct.
I have been locked out of my faccebook account since Oct. 20th, In forget my pw, I have four FB pades. Please helk me to deactivate them.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I set up a password ***** my mobile device thru mcafee inovations
I set up a password ***** my mobile device thru mcafee inovations a program on my phone. Problem is I have forgotten the password. Now I am locked out of my phone. What can be done to resolve this.… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
For the past ten years or so I have had a Dell computer with Windows 7
For the past ten years or so I have had a Dell computer with Windows 7 software installed. Recently, I was advised to buy a new computer, which I did. I hired a technician to install the device for me… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
526 satisfied customers
How do you find the password XXXXX this file?: \Macromedia\Flash
How do you find the password XXXXX this file?: \Macromedia\Flash Player\#SharedObjects\ZGKFB4TY\my.screenname.aol.com… read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
517 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x