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I am 100 percent blind, and need to speak to a real person.

Customer Question
I am 100 percent...

I am 100 percent blind, and need to speak to a real person. I am not sure that my Realtek is not working correctly. I can not make use of the volume controller. I have it set at 100% and it only gets up to a muted sound.

Technician's Assistant: What device or product does this involve?

PC laptop, Windows 10.

Technician's Assistant: What's the brand/model of your laptop?

ASUS

Technician's Assistant: What have you tried so far with your Asus? Have you installed any updates recently?

Yes, ASUS driver updates done automatically.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I cannot think of anything else.

Submitted: 4 months ago.Category: Software
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Answered in 7 hours by:
3/13/2018
Software technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,939
Experience: Software expert
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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